What are my responsibilities?

Contacts:

external: Customers, users and external partners

internal: CF R FSS management, experts and cross support functions

Responsibility (fully):

In the respective area of responsibility delivers transactional services in according to SLA in demanded quality and in accordance with company regulations and guidelines.

Compliance & Risk Management (fully):

Accomplishment and participation in compliance program and internal control activities

Support data completion in compliance with company rules and regulations of customers

Supports and provides the routine checks of internal control system (SOA, RIC etc.)

Prepares documentation for auditors of particular customer

Customers (& Partners) (partially):

Daily communication with customers & external partners in agreed language(s) on professional level

Processes (partially):

Develops through deep professional know how of end-to-end business processes and interdependencies between them (fully)

Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, policies and / or instructions (fully)

Demonstrates strong service delivery focus (fully)

Contributes to continuous improvement processes in order to improve the quality and efficiency of the provided service

Contributes to implementation of new and updated processes

Participates in training activities and programs for new procedures, service extensions or enhancements

Supports and performs other assigned tasks as required

Supports dedicated FSS services from the global product catalogue within the own area of responsibility with high efficiency based on individual task descriptions.

Contributes to additional administrative tasks related to the job (KPIs reporting, quality check etc.).

Finance & Accounting (fully):

Support /contributes to providing standard accounting services by processing transactions in line with company regulations and guidelines for a specific AFS service line

Working in CF R FSS Hotline Team

Responsible for end to end ticket handling from ticket creation to closure for all inbound calls from various channels (voice, mails, intranet…)

Issue handling and problem management processes

Other tasks assigned by supervisor e.g documentation, knowledge data base

What do I need to qualify for this job?

Knowledge:

Company and customer policies & procedures and work instructions for accounting and finance (including Siemens financial reporting guideline/implementation guideline)

Good communication skills;

Be responsible and customer oriented;

Be able to work under pressure during peak season (month end);

Be willing to learn and quick learning.

Required Education and Other Experiences

Bachelor or above

1-2 years customer service working experience is preferred

Fluent English in Reading & Writing