Cloud Database Reliability Engineer

Minimum requirement\: US Citizen with at least an active TS clearance that is SCI eligible

Preferred Location\: Seattle, WA or Reston, VA

About the role\:

We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.

As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support Oracle’s Government customers.

Responsibilities\:

• Act as a point of escalation for incidents and other issues arising within the region, for the cloud database services.

• Operates and performs maintenance to cloud database services running within the region.

• Deploys code and executes other changes within the region.

• Ensures thorough documentation of incidents through company-standard reporting methods.

• Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services. 

• Drives and actively participates in the resolution of complex technical issues spanning various services.

• Ability to maintain a US government security clearance.

• At least a Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience.

• Solid experience with Linux.

• Experience troubleshooting complex software and/or networking issues.

• Strong understanding of cloud concepts and platforms.

• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.

• Experience working with government customers is preferred, but not required.

• Proven ability to quickly learn new technical domains and then train others.

• Great verbal and written communication skills.

• Experience with Oracle databases including RAC and Data Guard preferred. 

• Experience with Oracle Exadata strongly preferred. 

Are you interested in the exciting challenges of building and operating large-scale distributed infrastructure for the cloud? Oracle’s Cloud Infrastructure (OCI) National Security Sector Group is building its next generation of Cloud IaaS/PaaS/SaaS technologies that operate at high scale in a broadly distributed multi-tenant environment. Our mission is to provide our customers with an enterprise level cloud infrastructure platform that delivers unmatched reliability, scalability and performance for mission-critical databases, applications and workloads. 

https\://cloud.oracle.com/cloud-infrastructure

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

A BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5 years experience of running large scale customer facing web services.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.