Role and Responsibilities

 

As a member of our world class Site Reliability team you will bring your expertise and passion to learn monitoring, backups, infrastructure, systems architecture, including mean time to resolution of any and all issues that may impact our customer-facing production environment.  

The SRE‘s foremost responsibility is to ensure the Oracle Netsuite NSGBU Cloud Operations systems are operational, eliminating impact to our customers by using all the resources available to identify, resolve, or escalate issues to the appropriate person or team.

 

• You will need to actively collaborate with many other engineering teams in Netsuite Cloud Operations (system engineering, network team, infrastructure engineering, security, maintenance team) to support, design and implementation as well as tooling and automation platforms.
• On daily basis resolve site incidents on various levels of infrastructure  - from Hardware, Network, OS to Application issues
• Work in Linux terminal
• Work with monitoring and analytic tools like Kibana, Icinga to resolve incidents and identify problems
• Cooperate with multiple teams to build systems and services that improve operational efficiency, drive reliability, scalability, resilience, security, and performance across Oracle NSGBU product.
• Participate in NSGBU SRE 24x7 Follow the Sun Operational coverage.

 

 

Qualifications and Education Requirements

As a member of the NSGBU Global SRE team you will need knowledge and understanding in:

• Linux systems internals, monitoring, networking and core cloud concepts
• Standard internet services, such as DNS, TCP/IP, NFS and Global Load Balancing
• Performance troubleshooting/tuning experience
• Understanding of web technologies, Apache, HTTPS/SSL, Web sessions
• Understand the software lifecycle development process
• Knowledge of database environments and requirements for high availability environments
• Solid analytical skills for troubleshooting problems
• Recognise architectural patterns for distributed systems and understand the composition of reliable services from unreliable components and cloud computing at scale
• Excellent communication skills in English
• BS in Computer Science or related field 

 

 

 

Preferred Skills

• Excellent troubleshooting skills
• Motivated to work quickly and accurately under pressure in time-critical situations
• A self-starter who takes pride in job ownership and consistently creates innovative ways to improve efficiency and effectiveness
• You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn
• Minimum 2 years’ experience working in a large-scale production operations environment providing mission critical services to customers

Additional Qualifications and Skills

• Scripting knowledge in Bash, Perl, Python, or similar
• Database knowledge (Oracle, NoSQL such as Cassandra and Redis)
• Networking Monitoring, Networking protocols, SNMP, syslog, network telemetry, REST API
• Knowledge with orchestration and configuration management tools like SaltStack, Terraform, Kubernetes, Ansible, etc.
• Exposure to Gluster FS, Zookeeper, Kafka, ElasticSearch or other distributed platforms
• Basic knowledge of ITIL concepts

 

 

Additional Notes

This Role will require ability to work on weekends.

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

A BS or MS in Computer Science, or equivalent. Solid knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Solid understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 2 years experience.