Service Operations Engineer - ONSR

Oracle Cloud Infrastructure
Seattle, Washington or Reston, Virginia

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment.  OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges. 

Job Description

Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, and NOC engineering disciplines. You’ll be part of a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.

As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support Oracle’s Government customers.

Job Responsibilities

• Operates and performs maintenance to services running within the region through the use of Runbooks.
• Deploys code and executes other changes within the region.
• Ensures timely resolution and documentation of incidents through bridges.
• Ensures thorough documentation of incidents through company-standard reporting methods.
• Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
• Act as lead/mentor for other service operators.
• Act as a point of escalation for incidents and other issues arising within the region.
• Operates and performs maintenance to services running within the region.
• Troubleshoots operational issues on behalf of service teams.

Requirements

• Ability to maintain a US government security clearance.
• Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience.
• Experience with Linux.
• Experience deploying code within change management procedures.
• Experience participating in or running incident bridges.
• Customer obsession, passion for delighting customers.
• Understanding of cloud concepts and platforms.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Proven ability to quickly learn new technical domains and then train others.
• Great verbal and written communication skills.
• Strong understanding of cloud concepts and platforms.

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications.