Organization
Oracle's Global Licensing and Advisory Services (GLAS) is an organization that provides customers and partners with the most up-to-date knowledge, best practices and insights to manage and optimize our customer’s Oracle license investment. 

 

Role
 
Responsible to provide GLAS Consultants with Product Analysis Services - collecting and analyzing data regarding the installations and usage of Oracle products by Customers and Partners.            
             

Scope

• Works for the Shared Services team
• Delivers Shared Services to GLAS teams & Oracle customers
• Reports to functional manager
• Works in assigned territory –Worldwide
• Provides this service remotely

                 

Responsibilities
 

• Performs analysis activities on Oracle Products usage, based on standard processes and/or specific engagement/customer requirements
• Provides Customers with remote assistance during the entire process of installing and running the GLAS technical measurement tools as well as collecting and transferring usage data
• Tests the GLAS tools and processes of collecting, loading and analyzing technical usage data in line with the predefined specifications
• Performs a complete, detailed and accurate analysis of collected data, verifies and validates usage data against entitlements, prepares the license usage report according to GLAS standards and procedures, presents the report and findings to the GLAS Consultant
• Prepares and holds presentations about team services, assists new colleagues and makes verifications of their activities according to the quality procedures
• Informs and provides regular updates on the activity results to the direct Manager
• Gains and maintains knowledge and expertise regarding Oracle Products licensing
• Gains and maintains the necessary technical knowledge on the Oracle products in scope
• Operates in line with Oracle processes/procedures and GLAS Core Values
• Proactively strives to build on current skills through Personal development     

Qualification

• Bachelor’s degree or equivalent combination of studies and experience in technology 
• 3-5 years’ experience in  IT Industry, Software Development, Customer Relations experience is preferred

Competencies

• Intermediate SQL and PL/SQL knowledge 
• Command line knowledge for Windows and Unix/Linux operating systems. Basic scripting knowledge (e.g. shell script)
• MS Word and Excel knowledge
• Oracle Database architecture knowledge
• Good understanding of computer and network architecture 
• Attention to detail is critical
• Problem-solving and decision-making abilities
• Project Management basic knowledge
• Excellent presentation, communication and writing skills
• Ability to work autonomously
• Fluent in English. (Other languages dependent on the market / region) 

Leads LMS engagements remotely and on-site, leverages virtual teams through project management principles and collaboratively navigates the engagement from beginning to end. This is achieved by best matching which service offering suits the customer / partner engagement needs, obtaining an understanding of a customer/ partner’s IT environment and then recommending proper deployment of licenses.  Through these activities, the Senior Consultant aims to transfer knowledge to our customers and partners throughout the engagement process to:  Educate on Oracle licensing & business practices and their application. Equip with the skills, knowledge and/or tools needed to effectively manage Oracle licenses.   Enable pro-active license control & management and the realization of the associated benefits.   All services performed need the Senior License Consultant to have a thorough understanding of the customer’s/partner’s Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.

Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities.  Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle.  Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance.  Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities.  Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle’s contracts and business policies and presenting different options to achieve resolution.  Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration.  Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement.  Self-motivates to independently achieve personal and team LMS goals and objectives.

BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting.  3-5 years experience in related field.  Experience in Project Management Principles.  Experience in working with C-level personnel.  Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios.  Ability to relate smaller concepts to the overall "big picture".  Experience with executive-level presentations.  Exemplary written and verbal communication skills.  Travel is necessary.