We are looking for a person who has a customer focused, hands-on approach and is comfortable communicating with all levels of management and employees to yield an excellent employee experience. The successful candidate will have excellent attention to detail with a data driven, analytical approach, strong communication skills and the ability to manage multiple, competing priorities simultaneously.

Key job responsibilities
• Work on and support key employee life cycle processes.
• Input, update and maintain all HR related data via PeopleSoft in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required.
• Generate and administer documents based on given frameworks and participation guidelines for all countries/companies/organization supported by the Shared Services Hub
• Understand processes and program regulations and the way they have been translated into existing technical environment
• Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Meet setup SLA and KPI
• Carry out audits and checks on data to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
• Participation in the continuous improvement of HR processes.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
• Be part of a team that actively seeks customer feedback to improve levels of service.

We are open to hiring candidates to work out of one of the following locations:

Beijing, 11, CHN