Job summary
The Device Quality Manager (DQM) is responsible for ensuring that our products are manufactured for quality. During the new product development (NPI), the DQM will develop an out of box audit (OBA) process for factory production based on critical customer use cases of the product. With guidance from the engineering team and product SW QA team, DQM will work with the contract manufacturer in delivering a sound OBA process that validates product HW/SW functionality , content of package and product cosmetics to ensure that Ring delivers high quality products to customers.

The DQM will also own factory quality in the sustaining phase of the product. The successful candidate will monitor production performance against established quality goals by conducting regular factory audits to lead full investigation and failure analysis leading to root cause determination and subsequent closed loop corrective action. DQM must possess a high sense of urgency when managing critical issues. DQM will lead factory quality lessons learned and institutes remedies to prevent re-occurrence of such issues.Besides, DQM will also initiate quality pre-alert for any quality escapes from the factory impacting customers and lead cross-functional teams in problem solving activities to provide effective issue resolution.