Job summary
At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.



Key job responsibilities
· Input, update and maintain candidate related data in a timely manner with a strong eye-for-detail.
· Own complex cases, coordinate with upstream and downstream teams as necessary to deliver quality results.
· Work closely with global process stakeholders to improve efficiency and effectiveness of the processes. Ensure necessary steps are taken to prevent defects while working on process enhancements.
· Maintain, manage and regularly audit all digital & physical personnel files.
· Partner with diverse HR teams, provide support and process transactions to deliver a top-notch day one experience to new hires.
· Take ownership to communicate effectively with high degree of customer focus to explain and resolve queries and concerns. This could be via email, phone and chat/instant messaging.
· Carry out audits and checks on data changes to ensure accuracy and adhere to strict confidentiality standards.
· Identify bottlenecks, perform root cause analysis and trouble shoot issues.
· Ensure service level commitments and quality standards are met.
· Support and train new hires, involve in audits and reviews of others work.


A day in the life
· Onboard the offer accepted candidates to Amazon and its internal systems.
· Work with single or multiple countries and for all Amazon business lines.
· Be mindful while processing transactions and generating documents as this has financial and legal obligations. We strive to provide a good candidate experience.
· Constantly display high integrity values while dealing with highly confidential and sensitive information.
· Communicate with different stake holders involved in the onboarding process to track and update candidates onboarding status.


About the team
This role is part of New Joiner Support (NJS) team, under Joining Amazon services which ensures an end to end, frustration-free journey for the candidates.
NJS supports candidates globally by entering their data into HR systems after validating them in recruiting systems, helping candidates transition from offer accepted to employee status. This includes creating accurate employee records, generating new hire paperwork, and obtaining and uploading eligibility documents, so that new hires are ready to work on Day 1.