(Sr.) Representative, CS, SC Liquids, Petrochemicals, GC
SABICShanghaiUpdate time: May 11,2019
Job Description
Position Title
(Sr.) Representative, CS, SC Liquids, Petrochemicals, GC
Auto Req ID
9260BR
Relocation Assistance
No
Region/Pole
Asia Pacific
Job Purpose & Responsibilities
Context/Scope:
Manage the services to the Key Account customers and products flow through SAP orders (sales/purchase/spot/swap/diversion) and accurately execute a complete Order to Cash process for Chemicals SBU in Asia Region in order to achieve customer satisfaction and optimize order processing costs. Provide experiences and knowledge to guide and train the new members of Customer Service team as a Mentor
Main Tasks:
Responsible for the assigned customers’ request, or complaints, and to consult with Sales, GCS, and SCE to come up with optimal and cost effective solution.
Responsible for order management process for key account customers against agreed deliverables for each sales order, including but not limited to meeting customer required delivery date and optimize the logistics costs involved.
Responsible for accuracy in SAP for all OTC processes, ensuring correct master data in the SAP and CMS system, ensuring minimum order changes.
Responsible for timeliness of business events: payments, shipments, documentations.
Guide to assist of the Representatives for timeliness of business events: payments, shipments, debit/ credit notes, etc.
Take necessary escalation activities to assist the Representatives to achieve better customer service roll.
Provide experiences and knowledge to produce the reports required by BU, GCS, or other supporting like Finance, etc.
Acting on behalf of Supervisor during his/her absence.
Goals:
Fulfill his/her tasks to support the overall SABIC and Chemicals SBU strategy. Fulfill given targets and act according to SABICs values and mission to promote SABICs brand.
Manage the services to the Key Account customers and products flow through SAP orders (sales/purchase/spot/swap/diversion) and accurately execute a complete Order to Cash process for Chemicals SBU in Asia Region in order to achieve customer satisfaction and optimize order processing costs. Provide experiences and knowledge to guide and train the new members of Customer Service team as a Mentor
Main Tasks:
Goals:
Fulfill his/her tasks to support the overall SABIC and Chemicals SBU strategy. Fulfill given targets and act according to SABICs values and mission to promote SABICs brand.
Requirements
Minimum Qualifications:
Bachelor’s Degree in business/marketing, general management, supply chain/logistics or sales background.
Previous experience in SAP R3 and Microsoft Office.
Strong knowledge in International Documentary Trade, OTC and Supply Chain
Personal skill training in effective communication.
Minimum Experience:
Min. 5 years’ experience in the sales and/or logistics
Past experiences in petrochemical industry and its related shipping and logistic arrangement
Job Specific Skills:
As per SABIC Job Skills guidelines and framework applicable to this Career Line and Grade
Competencies:
As per SABIC Competency guidelines and framework applicable to this Career Line and Grade
Minimum Experience:
Job Specific Skills:
As per SABIC Job Skills guidelines and framework applicable to this Career Line and Grade
Competencies:
As per SABIC Competency guidelines and framework applicable to this Career Line and Grade
Country
China
City
Shanghai
General
PEOPLE WHO CAN
We’ve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, you’re the person who can find new solutions and possibilities that change the world for the better.
At SABIC, we know that our success depends on your success. We’re committed to nurturing your talent, to help you achieve both your career ambitions and life goals. We’ve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.
SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the world’s water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.
Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
Disclaimers (USA):
SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.
We’ve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, you’re the person who can find new solutions and possibilities that change the world for the better.
At SABIC, we know that our success depends on your success. We’re committed to nurturing your talent, to help you achieve both your career ambitions and life goals. We’ve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.
SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the world’s water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.
Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
Disclaimers (USA):
SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.
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