Site Reliability Engineer with Oracle Cloud Infrastructure Team
*** US Citizen with at least an active TS clearance that is SCI eligible
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise
and passion to solve difficult problems in distributed highly available
services and virtualized infrastructure. At every level, our engineers
have a significant technical and business impact designing and building
innovative new systems to power our customer’s business critical applications.
We are building the next generation IaaS cloud and the next generation cloud
support experience to go with it. We are assembling a team of energetic,
customer-focused site reliability engineers to build a world-first and best in
class customer experience blending sys admin, incident commander, and NOC engineer
disciplines. You’ll be part of a team that learns deeply how our cloud platform
works so you can be the bridge between Engineering and Operations.
As part of the broader Engineering organization, you will act as the voice of
the customer to influence product features and plans to improve customer
experience. This role is integral to the success of our customer relationships
and is critical to the success of the platform.
This role will support Oracle’s
Government customers.
- Act as a point of escalation for incidents and other issues arising within the region
- Operates and performs maintenance for services running within the region
- Deploys code and executes other changes within the region
- Troubleshoots operational issues on behalf of service teams
- Ensures timely resolution and documentation of incidents through bridges
- Ensures thorough documentation of incidents through company-standard reporting methods
- Monitors the region for faults, alarms, and
other errors. Informs internal teams as required through process and procedure
- Ability to maintain a US government security clearance (TS/SCI level clearance)
- Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience
- Experience with Linux
- Experience with orchestration/automation tools (Ansible, Terraform, Chef, etc.)
- Experience with container technologies (Docker, Kubernetes)
- Experience deploying code within change management procedures
- Experience participating in or running incident bridges
- Experience troubleshooting complex software and/or networking issues
- Customer obsession, passion for delighting customers
- Strong understanding of cloud concepts and platforms
- Experience in cloud technical support, operations, NOC or similar is preferred, but not required
- Experience working with government customers is preferred, but not required
- Proven ability to quickly learn new technical domains and then train others
- Great verbal and written communication skills
At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
!|!Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.
As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.
Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
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