Purpose & Impact on Organization:

Drives store profitability by:

• Meeting or exceeding sales targets and controlling operational expenses
• Managing all resources within the store to provide customers with a leading shopping experience
• Leading the execution of effective and efficient store operations

Key Responsibilities:

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge of the Profit & Loss statement and the store KPIs and makes commercial decisions based on sound financial judgment
• Tracks store performance data (i.e., best sellers, weekly forward demand and sales per square meter) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring VM and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Manages the recruitment, on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Multi-Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder
• Creates a high performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive District team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Minimum Qualifications:

• Minimum 18 months working in a sports/fashion customer & commercial focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills
• Arabic language an added advantage