RESPONSIBILITIES

• Opening and closing of the In Room Dining Department
• Processing of guest orders
• Preparation of In Room Dining tables and trays
• Serving of food and beverage
• Clearing of tables and trays from guest rooms and hallways to the Stewarding Area
• Cash integrity and cash out functions
• Other duties as assigned

All duties will be performed in accordance with the Fairmont Empress’
commitment to luxury service standards

QUALIFICATIONS

• A minimum of one year recent (in the past five years) experience as a Server
• “Serving it Right” and “Food Safe” certifications
• Proficiency in the use of a POS system
• Completely fluent in the English language, both written and verbal
• Clear, precise, professional and helpful telephone manner
• Excellent organizational skills with the ability to use time efficiently
• A team player with proven success in relationship building
• A high level of responsibility and commitment to provide excellent service and exceed guests expectations
• Broad liquor and wine knowledge
• Must be recommended for Front of House on SRI; WOO, Relator (Team), and Responsibility themes must be at predictive or highly predictive levels
• Impeccable grooming and presentation
• Physical ability to perform the requirements of the job, including:
  • Standing/walking for extended periods of time
  • Performing repetitive work
  • Lifting and carrying full trays

NOTE:  The position of In Room Dining Server is physically demanding. The successful applicant must be physically capable of standing/walking for 90% of shift, performing repetitive work, as well as lifting and carrying heavy loads.