All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards

RESPONSIBILITIES

•    Ensure smooth operation of the Restaurant
•    Greet and seat guests
•    Provide concierge service to guests 
•    Other duties as assigned

QUALIFICATIONS

• A minimum of one (1) year recent experience (in the last five years) as a server or host in an “a la carte” dining setting in an upscale, high volume restaurant
• "Serving It Right" and “Food Safe” Certification
• Impeccable grooming and presentation
• Completely fluent English language skills, both written and verbal 
• Clear, precise, professional and helpful telephone manner
• Knowledge of organizing reservations and service flows
• Driven and focused on maximizing capacities
• Excellent organizational skills and ability to prioritise
• High level of responsibility and commitment
• Team player with proven success in relationship building
• Commitment to providing excellent service and exceeding guests' expectations
• Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
• Ability to anticipate  guest needs
• Experience with OpenTable is considered an asset
• Physical ability to perform the requirements of the job, including:
  • Continuously stand and walk for extended periods of time
  • Performing repetitive work
  • Lifting and carrying

NOTE: The position of Host is physically demanding.  The successful applicant must be physically capable of standing/walking for 90% of shift, performing repetitive work, as well as lifting and carrying heavy loads.