All duties will be performed in accordance with The Fairmont Empress’
commitment to luxury service standards

RESPONSIBILITIES

• Linen and amenity distribution
• Minor maintenance such as changing light bulbs, etc.
• General cleaning of both public and staff areas to departmental standards
• Responding to guests’ requests as directed
• Other duties as assigned

QUALIFICATIONS

•   Previous experience as a Houseperson or in a position requiring physical work and a high

     standard of guest/customer service

•   Completely fluent English language skills, both written and verbal
•   Proven ability to work well unsupervised, at a fast pace while maintaining quality standards
•   Commitment to provide excellent service and exceed guest expectations
•   Fluency in English (verbal & written) essential
•   Energetic and able to work effectively under pressure
•   Impeccable grooming and presentation
•   Must physically be able to:
  • Lift up to 50 lbs.
  • Carry objects weighting up to 75lbs (including pushing equipment)
  • stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear
•   Must be comfortable speaking to guests
•   Previous experience in customer service is an asset
•   Previous experience in 5 star property is an asset

NOTE: The position of Houseperson is physically demanding. The successful applicant must be physically capable of performing repetitive work, standing and walking for extended periods of time. Must be physically able to lift up to 50lbs and carry objects weighting up to 75lbs, including pushing equipment. Must be able physically able to stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear.