Support Account Manager for Greece - Oracle Premier Support Services/ Renewals
Location: Greece
 

Support Account Manager Job Description

• Drive the renewal of Oracle's contracts to existing customers.
• Renewals Support Account Manager (SAM) is responsible for renewing and closing contracts in an assigned territory by working proactively with the customer.
• Develops an account plan to assist in managing accounts.
• Accurately forecasts support renewals.
• Engages with the customer’s senior management on a regular basis, educates customers on business practices and associated contractual implications, ensures customer awareness and understanding of applicable elements of the Oracle portfolio.
• Manages exceptions for customers with issues that may delay or inhibit renewals. 

Requirements:

• Demonstrated track record meeting sales objectives such as quota and productivity attainment.
• Strong background in account management sales and growing revenues.
• Demonstrated knowledge of support services/ maintenance contracts.
• Ability to educate customers on business practices and associated contractual implications; ensure customer awareness and understanding of applicable product elements; maintain account team relationships and transfer leads as appropriate.
• Demonstrated skill at leading and motivating a group of sales and other customer-facing people, without having direct management control, through coaching and influencing.
• Experienced in achieving objectives with team by managing through influence rather than direct control.
• Boardroom-level sales/customer interaction experience – successfully sold at top management levels.
• Role needs independent action and a very high degree of initiative in resolving complex issues.

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).