Support Renewal Advisor (Customer Outreach & Retention)

Detailed Description:

- Drive the renewal of Oracle Premier Support to existing customers.
- Responsible for timely renewals for small to medium-sized customers in assigned territory.
- Educate customers on business practices, value of support and any associated contractual implications.
- Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
- Meet productivity and operation expectations on outbound calls/SRs for renewals.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Responsible for customer retention, win-back and any new opportunities.
- Accurately forecast business targets and opportunities in territory. 

Job Requirements

- Good command of Korean;  must be able to communicate and write in English
- Strong communication skills internally and externally
- Ability to work under strict procedures, timelines and compliance
- Good team player to collaborate with other specialization roles.
- Attention to details. 

Qualifications:

- Bachelor degree in any major preferred or equivalent
- Work experience in sales or sales support role is a plus.

Drive the renewal of Oracle's contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.