Application Management Services (AMS) provides a proactive and personalized support experience, anticipating users’ needs and continuously advancing you towards achieving our clients' goals. Our experienced associates provide excellent support of Millennium on a 24x7x365 basis. We collaborate with the client IT personnel to streamline functions, troubleshoot and resolve issues, and implement changes as necessary. AMS clients express higher levels of productivity, faster system performance, and increased end user satisfaction.

Key Responsibilities:

Provide venue expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

• Consult with clients on current workflows, upgrades, system changes and enhancements and ongoing system maintenance
• Provide client partners solution troubleshooting and knowledge transfer
• Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
• Resolve escalated problems and issues using solution knowledge and expertise
• Resolve client concerns raised during installation, operation, maintenance or solution application
• Perform test script execution
• People Management Responsibilities (for associates with one or more direct reports):
• Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
• Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
• Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
• Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Basic Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering or Software Engineer or 4 years relevant work experience
• Plus 2 years completed higher education and/or additional work experience directly related to the duties of the job including:
• 1 year in healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience

Preferred Qualifications:

• Experience working with Cerner Millennium

Expectations:

• Provide on-call support when needed.
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Excellent communication skills verbally and written
• Perform other responsibilities as assigned

Life at Oracle ANZ:

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to take on new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To cultivate the talent that makes this happen, we work hard to create a vibrant and rewarding workplace that celebrates diverse, multi-talented teams where everyone can contribute. We take care of each other, and value giving back to the community.

We have flexible work arrangements, highly competitive salary and commission package and offer benefits including generous paid maternity leave and comprehensive premium medical insurance. Find out more!

 

Be a part of the E-Business Suite success story. Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

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