• B.A./B.S. in a technical field or equivalent experience required
• Minimum 5 years of relevant working experience (preferably 2 years working with PeopleSoft products)
• Prior experience in providing technical customer support
• Excellent analytical and problem-solving skills
• Functional/Technical background in assigned product area and exposure to associated systems and software
• Technical skills in relational databases (Oracle, SQLServer), operating systems (Linux, UNIX, Windows), programming languages, web technologies, and an analytical approach to troubleshooting
• Understanding of structured SQL statements and how they are executed in the RDBMS
• Ability to read and decipher software logs and trace files as well as the ability to act upon the finding to determine a problem resolution
• Excellent English and Mandarin language skills

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.