RESPONSIBILITIES\:

- Proactively working with ACS customers to ensure their successful life experiences with Oracle Cloud Machine and ES systems as Exadata,ZDLARA.

- Technical assistance with systems & software production environment

- Customer Cloud solutions concepts and reviews (e.g. IaaS, PaaS)

- ES System administration, configuration health checks

- Upgrade and implementation planning and advice on Patch Management

- Proactively alerting customers to product issues

- Delivery of reactive onsite technical support  

- Resolve known issues, according to procedures documented in Knowledge notes database

- Document unknown issue requiring expert technical knowledge

- Perform root cause analysis of difficult product problems and their solutions/technical escalation follow-up

- Interact with key customer personnel to enhance collaborative problem solving

- Providing and verifying problem workarounds or patches

- Researching and responding to technical enquiries

- Become a trusted advisor for our ACS customers

 

EXPERIENCE\:

- Strong Unix skills (Servers, Storage & Network) are essential, additional Linux/Solaris skills are useful

- Hands-on experiences with Mission Critical Datacenter Systems & Database environment administration tasks.

- Hands-on experiences on Operating Systems Virtualization (ES and OVM Server for x86)

- Hands-on experience with the Oracle Database releases 11g, 12c, Real Application Clusters (RAC).

- Hands-on experience with Enterprise Manager Grid Control is essential.

- Experience of any of the following products and technologies will be an advantage\: Oracle Exadata Database Machine, Oracle ZDLRA Cloud Machine, Oracle Grid Infrastructure, Oracle ASM (Automatic Storage Management), Oracle Data Guard, Oracle Recovery Manager, and Oracle EM Server 

 

!|!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.!|!