Reports to the Director of Finance and Regional Systems Manager, Technology Services and participates as a member of the Technology Services team.

Responsibilities:

• To provide a high level of operational stability for property based technology.
• To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
• Resolves complex problems in consultation with other senior IT resources
• Provides training/guidance to hotel team members.
• Recommends improvements on established incident management processes.
• Assists in maintaining ACCOR IT standard guidelines.
• Ensure monitoring of recovery systems (tape backup and virus protection)
• Provide escalated support to Technology Services staff.
• Assist and support strategic plan implementation.
• Implement and support ACCOR best practices.
• Contribute to ACCOR Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customer.
• Provide after-hours pager support.
• Participate in management of all aspects of a  project as directed by RSM
• Participate in hotel wide initiatives as key member of leadership team.

Qualifications:

• University degree or equivalent experience
• A+ Certification
• Microsoft Certified System Engineer
• Cisco certification or equivalent experience
• Understanding of hotel operations, an asset
• Good verbal & written communication skills
• Strong interpersonal skills
• Self-starter with a strong sense of commitment
• Previous supervisory experience