Your Role and Responsibilities

You will be responsible to support a large territory of critical IBMi customers. This includes the management, scheduling of and on-site repair of IBM Power system hardware, IBM Disk Storage systems hardware, IBM Tape Storage hardware and system software for these customers. You  will be required to work with various teams to ensure that contractual obligations are met during the support and service tasks provided to these customers. You will also be called on to perform various projects including new hardware/system software implementations, upgrades, and modification for customers. Managing the parts ordering, stocking and inventories is also a significant part of this role. 

You will primarily work with the TSS Team.

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Required Technical and Professional Expertise

> Holding a bachelor degree from a recognized university
> 2+ years of experience specifically in IBMi or similar IT environments
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Preferred Technical and Professional Experience

> Holding a bachelor degree from a recognized university or higher
> 2 to 4 years of experience specifically in IBMi or similar IT environments
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Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Eligibility Requirements

> Exceptionally well organized, with excellent time management skills 
> The desire to work on a highly demanding customer environments
> Working as part of a team and with positive attitudes towards support and services tasks
> Someone that likes the flexibility and demands of managing their own time and workload  

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.