TWN Sealand Customer Service
MaerskKaohsiungUpdate time: June 28,2019
Job Description
- Manage Sealand SOC business.
- Provide a flexible transportation network to meet customer needs at competitive rates and transit times while maintaining cost control and compliance with regulatory agencies.
- Manage Taiwan inventory of equipment to meet commercial demands in a timely and efficient manner.
- Provide second-to-none service to our clients.
- Assist sales to ensure volume delivery according to marketing plans.
We offer
After the period in the department you will have learned to:
- Cross-departmental communication & cooperation.
- Contact active accounts proactively and ensure constant care to our business.
- Follow up booking and cargo tracking.
- Handle telephone enquiry proactively/reactively.
- Introduce E-Solutions to customers.
- Manage/verify vessel schedules for individual services.
- Arrange and consolidate space and equipment forecasts.
- Handle over-weight container for acceptance.
- Handle dangerous cargo acceptance in line with agent manual.
- Complete special tasks/projects within the assigned period.
- Proactively discuss with superior/manager for the problem encountered and solve it.
- Give weekly feedback to the superior/manager on what you have learned/practiced.
- Fulfilling the learning description given to you.
- Outstanding freight handling.
- Equipment longstanding.
Key responsibilities
- Cross-departmental communication & cooperation.
- Contact active accounts proactively and ensure constant care to our business.
- Handle telephone enquiry proactively/reactively.
- Complete special tasks/projects within the assigned period.
- Proactively discuss with superior/manager for the problem encountered and solve it.
- Give weekly feedback to the superior/manager on what you have learned/practiced.
- Coordinate with all MLO (SOC clients) for booking acceptances.
- Responsible for creating bookings in GCSS.
- Responsible for two weeks of space and equipment forecast
- Responsible for providing SI to GSC for major SOC clients.
- Monitor the progress of SOC b/ls input by GSC to ensure b/l completed before vessel arriving discharge ports.
- Responsible for sending debit notes to SOC clients once b/l completed.
- Responsible for eliminating the longstanding payments from SOC clients.
We are looking for
- Customer service experience
- Good command of English ability
- Service minded
- Basic PC/system knowledge and skills
- Good interpersonal and communication skills
- Analytical skills
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