Oracle HR Services is the heartbeat of Oracle HR. We manage the lifecycle of employee services and experiences from Hire to Retire, providing employees the resources and support they need during important moments in their careers.

What will you be doing?

 Job Details

• Oversee day-to-day operations
• Delegate tasks and set deadlines (queue management for ticketing system, time management and task allocation)
• Monitor team performance and report on metrics
• Make sure team goals and KPIs are met
• Perform regular internal audits
• Primary point of contact for complex requests and escalations
• Create and maintain an inspiring team environment with an open communication culture
• Facilitate problem solving and collaboration within team
• Act as the primary SME with regard to all functions mapped to team
• Shares best practices within the team and cross teams
• Provide necessary training and guidance to assigned team members
• Coach, develop and motivate team members
• Actively listen to team members’ feedback and resolve any issues or conflicts
• Recognize high and low performance
• Encourage creativity and proactivity
• Provide ongoing and consistent feedback to manager regarding team skill levels
• Actively participate in cross team relationship building
• Contribute to the development and improvement of team and process best practices
• Develop and actively pursue a plan to grow individual leadership capabilities

Job requirements

• Proven work experience as a team leader or supervisor
• Excellent communication and leadership skills
• Proven Organizational and time-management skills
• Proven Decision-making skills
• Leads by example, proves good practices and sound judgement
• Shows commitment to personal learning and development and encourages the same in others
• Is self-driven and results oriented
• In-depth knowledge of performance metrics
• Experienced with multiple systems, tools and various stakeholders
• Excellent MS Office skills (Power Point, Excel)

 

About us

 We are a multicultural HR organization focusing on the amazing experience of our company’s employees! Our mission is to deliver outstanding HR services globally by optimizing our processes and systems.

Because our work has a huge impact on a large variety of other processes and teams, good is not enough for us, we aim for excellence in everything we do! That is why we are committed to continuous development and innovation.

Acts as interface between business and IT organization with regards to HRMS implementation.

Supports users in the report generation process. Works closely with the Business HR to ensure all reports in (via HRMS) including SQL queries (both ad hoc and maintenance reports) are accurate. Process Mass Change Spreadsheets. Ensures data integrity in Oracle HRMS database by running regular audits. Conducts high-level HRMS needs analysis, prepares business specifications, implements modifications and enhancements and ensures system documentation are updated. Assists with the development and delivery of HRMS training to users. Provides systems support for HR applications, including Oracle Core HRMS, HR Self Service Applications, Discoverer Reports, etc. Participates in User Acceptance Tests. Undertakes special projects on an as need basis to address specific HRMS issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Strong knowledge of Oracle applications, HRMS functionality, set-up tables, table structures, PL/SQL, and Microsoft applications such as Excel. 2 to 3 years Oracle Applications experience. Problem solving skills and strong analytical skills. Good oral and written communication skills. Ability to manage vast amount of data efficiently. Typical experience 5-8 years.