Job summary
•Execute operation process and achieve operation target
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing
•Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
•Play as a role model in the team
•Deep dive and identify issues in the management work and resolve in a timely manner
•Communicate ,listen, influence, care people, set up trust and respects in the team
•Sense of urgency
•React, and resolve any issue and problem independently
•Flexible in working hours and working day
•Resolve serious complaint if necessary and enhance customer experience


Key job responsibilities
業務内容
1. chatの方式でカスタマへサポート及びソリューションを提供する
2. クレーム対応とカスタマのご意見を収集する
3. カスタマトラブルについて迅速に対応する
4. 収集したカスタマのご意見などについて上司へ随時に報告し、情報の収集に協力する
5. 上司から手配されたその他業務に対応する