Act as the primary contact between customers, Oracle and third parties with respect to Oracle delivery.  It has the responsibilities on the overall customer management and the service delivery management to determine their needs, and identify appropriate solutions. Managing the resources from Global Delivery team to make sure the project success, on schedule, within budget, and overall customer satisfaction is achieved.

He/ She is responsible for P&L for the project team; provide accurate forecasts for allocated territory; meeting set targets for bookings, online renewals and contract backlog; leading contributor individually and as a team member, providing direction and mentoring to others; leverage and align with all relevant line of business within Oracle, develop and build those relationships with Key stakeholders. He / She is also responsible to support the Sales team to develop and growth our footprints in Hong Kong installed base; by positioning the value of support, to grow and protect the support revenue streams.

He/ She is responsible for escalating issues across multiple business units within Oracle and marshalling resources, both local and regional, as necessary to resolve issues.  Customer Facing at middle to executive level, and demonstrate expertise large schedule IT projects.

 

RELEVANT EXPERIENCE :

    •       Computer Science/ IT Engineering degree or related discipline 

    •       A minimum 8 year of experience in managing and leading IT service delivery projects

    •       Able to directly communicate with IT users, and provide holistic view of IT architecture of heterogeneous environments

    •       Hands-on experience of Oracle DB administration and troubleshooting

    •       Experience in on-going support services and service management

    •       Strong in planning, organization and time management skills

    •       PMP and basic ITIL Certification is desirable as well demonstrated competency in interpersonal skills, business acumen, relationship building, conflict management, time management and team building

    •       Self-motivated, able to work independently under pressure, multi-tasking and energetic

    •       Good Communication Skill, Fluent English and Cantonese speaking is preferred

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.