TAM Program Management
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services. The TAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle*s support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success in Oracle Technolgies for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. TAM Candidate Profile ( IC5 ) |
· Engineering Graduate
· Excellent verbal & written communication skills
· Should be have leadership experience in managing Large and complex Oracle Databases Installations and Projects
· Must be a team player
· Excellent Requisite Core Oracle Database Skill Sets
· Should have worked on Database Versions 10g, 11g and 12c Hands on.
· Minimum of 15 Years of Relevant Experience
· Primary liaison between Oracle, the customer, and the system integrator with respect to the implementation.
- Serve as Oracle*s support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills.
· Should have worked extensively on Database technology , Migration projects and knowledge of database options like RAC/ASM/ Active Data Guard/ Security/ Database Vault/ In Memory etc.
· Identity Manager/ Oracle Access Manager and Oracle Internet Directory, Web logic would be an added advantage
· Problem management and provide work arounds in crisis situations.
· Should have experience in managing large customer engagements
· Should be a Hands on Guy and able to provide Technology Leadership to team.
Job Description
· Responsible for managing and supporting database platforms,
· Working closely with the partners, application support teams, technical support team
· As Senior Member of team recognize areas for improvement in the team;
· Responsible for taking appropriate action to initiate changes;
· Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
· Driving customer on premise environments to Oracle Public Cloud.
· Acting as a mentor for the team and conducting knowledge sharing sessions with the colleagues
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.!|!
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