The ACS Global Problem Management team is responsible for providing technical Root Cause Analysis and proactive stabilisation recommendation for all our customers which include all MCS (Managed Cloud Services) customers and other ACS managed delivery services. 

The prospective candidate should be a tecnically proficient engineer with the willingness to go over and beyond to analyse incidents (outages and service interruptions) to determine root cause.

This position requires experience and proficiency with the following skills and technologies. The candidates need not have depth in each of these areas:

Oracle Cloud Infrastructure
Oracle Weblogic Server 12c
Oracle SOA Suite
Oracle Identity & Access Management
Apache Tomcat
Oracle Database

Proficiency in Weblogic administration - 11g / 12c
Installation, troubleshooting, performance tuning, code deployment, patching and upgrades, etc
Proficiency in administration of other productions in Fusion Middleware product suite (SOA, BAM / OSB, Content Management, etc)
Knowledge of Oracle database administration (basic)
Knowledge of Oracle SQL & PL/SQL (basic)
Proficiency in working on LINUX / UNIX platform
Knowledge of ITIL process 

Other requirements:

ITIL certification will be considered an additional advantage
Excellent verbal and written communication skills
Ability to work with geographically distributed teams
Ability to learn new technologies

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.