Department Description

Telecom Management (TM) team, which is part of OCI, has a global scope ensuring day to day operational Telecom services tasks handled in a timely and efficient manner. TM team is responsible for the following functions:

• Order Management
• Provision Management
• Cessation Management
• Inventory Management
• Invoice Management
• M&A Integration/Invoice Redirection
• Support Forecast & Accruals
• Reporting

Detailed Posting Description 

Telecom Management team is seeking a Telecommunications Analyst who will support Telecom Operations including Order Provision, Cessation, Inventory, Invoice Management and M&A Integration. This individual must be well-versed in Telecom expense management and has good knowledge of Fixed/Wireline i.e. internet, MPLS, private lines, dark fiber, wavelength, VoIP, ISDN, POTS, toll free services and long distance services, self-driven and motivated to successfully manage multiple priorities and excel in the fast-paced operational environment. 

Responsibilities include:

Project Management and Coordination 

Coordinate with multiple Telecom carriers – Placing and managing telecom fixed orders – provisioning, change orders, cessations.  (Order Management)

Work with the multiple IT teams, including IT Engineers, Project Managers and other field personnel in ordering of new services (Provisioning) change orders, disconnects and M&A telecom services integration projects.

Work with Procurement and IT teams on Telecom service RFPs, cost comparison and savings analysis.

Conduct monthly operations review with Telecom carriers and Telecom Expense management vendor.

Inventory and Asset Management

Work with Oracle’s Telecom carriers (hundreds of carriers) in ensuring all Oracle’s Wireline inventory is complete, accurate and billing correctly. This would also include working with 3rd party Telecom Expense Management (TEM) supplier.

Work with Oracle IT, Lines Of Business to manage Asset Inventory database (TELCO CMDB)

Invoice Management

Set up new billing accounts in TEM system for payment.

Act as escalation point of contact for TEM partner to have Carriers / Oracle Accounts Payables to resolve billing and payment issues.

Manage TEM partner to review and audit Telecom carrier invoices, including simple and complex voice and data services,

Either directly with Oracle suppliers or 3rd party suppliers - Ensure invoices are billed accurately for services at contracted rates and proactively address all discrepancies in a timely manner and maintain documentations.

Compare/input invoice information into Oracle’s TEM System where telecom invoice and inventory resides.

Job Requirements

Job duties are varied and complex requiring independent judgment.  This individual may have project lead and vendor management roles.  Requires extensive Telecom as well as financial experience, excellent written and oral communication, experience in implementation support, and ability to multitask.  Prefer Qualifications - working experience in complex Telecom order provisioning with major carriers, strategic Telecom expense management experience and BS/BA degree and/or certification in Information Technology / Telecom / Management Information System. 

Additional Details

• Liaison/coordination between various groups within Oracle.
• Ability to lead day to day operations with internal customers and suppliers
• Preparing documentation as required and comprehensive reports to management
• Demonstrated knowledge of Telecom Inventory, Billing, Commercial Terms and Auditing functions.
• Excellent oral and written communications skills in English and other languages will be an advantage
• Ability to read Carrier Customer Service Records
• Ability to work effectively with personnel on all levels around the world
• Ability to work independently
• Knowledge of Database management, SQL, Business Intelligent (BI), Excel Functions
• Knowledge of Telecom contract commercial terms & conditions for Invoice Audit and Order Provision
• Advanced in Microsoft Office Suite
• Additional language skills in Portuguese / French will be a plus.

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.