Primary Product Specialisation - Interface, Network and Server Installation

DUTIES & RESPONSIBILITIES

• Responsible for installing, configuring, training and supporting the network environment and associated interfaces  
• Responsible for managing your project timeline onsite for the task(s) assigned
• Responsible for onsite support of your are of specialisation to the customer during live cover
• Responsible for the entry, tracking and management of support SRs in MOS
• Liaise with the relevant person(s) on customer requests for enhancements & development.
• Work with the customers to ensure that contractual service expectations are exceeded
• Ensure timely and accurate filing of\:
• Project status and deliverables (e.g. sign offs and Exit Reports)
• Time cards and expenses
• Be familiar with and adhere to the latest configuration, training and installation standards and procedures

Familiarising yourself with new releases as they become available

• Provide local quality assurance (QA) of new product or version releases prior to distribution in your region
• Obtain and maintain current certification in\:
• Product Application(s)
• Oracle and technical skills, where available

 OTHER REQUIREMENTS

• Complete any other tasks as assigned by management, from time to time
• Willing to work overtime and holidays as required
• Able to travel extensively and be away from home for extended periods of time
• Willing to work with a wide variety of cultures
• Currently hold a valid passport
• Adhere to company standards, policies and procedures

 KNOWLEDGE, SKILLS & ABILITIES

Knowledge – Essential

• At least two years’ experience with hospitality-related IT or degree in a Technical, Hospitality, or other related field
• Previous experience with OPERA Hotel product suite
• Professional written and spoken English 
• Experience in Microsoft suite of products in particular, Outlook, Excel, Word, and PowerPoint

 Knowledge – Desirable

• Knowledge of relational databases such as Sybase SQL, Microsoft SQL Server and/or Oracle
• Previous experience win supporting hospitality software products
• Familiarity with Operating Systems (Windows 2000, 2003, 2008, 2012, 2016, AIX, Oracle DB, and VM Ware)

• Basic working knowledge of Networks, PC’s and troubleshooting installation issues

 Skills & Abilities

• Analytical problem solving skills
• Project Management skills
• Strong out-going personality and confident presentation skills
• Ability to work effectively with internal & external customers at all levels of the organisation
• A self-starter with initiative, drive and strong desire to succeed; with the ability to work under pressure and meet deadline

!|!Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.!|!