Preferred Qualifications

 

TECHNICAL MANAGER - OPERATIONS

LOCATION\: Austrailia (Sydney or Melbourne) / REMOTE

 

NOTE\: We are unable to provide visa sponsorship for this role at this time.  No candidates requiring visa sponsorship will be considered.

 

Don’t miss this opportunity to join the company widely recognized as the leading provider of hospitality, food & beverage and specialty retail technology worldwide. Our customers are well known and respected global brands that rely on Oracle for their technology needs.  We are a smart, progressive, energetic, and rapidly growing business. This is your opportunity to join the Oracle Cloud family and enjoy a fast paced, exciting career with us.

 

Oracle Managed Cloud & SaaS Services is currently seeking Technical Manager to help support Oracle Cloud for Industry operations business.

 

RESPONSIBILITIES\:

• Provide HANDS ON technical leadership for the Application Engineering team
• Coordinate between Operations Center, Support and other technical teams in planning change, resolving incidents or customer escalations and drive them to completion
• Work with the global Ops team documenting processes and standard operating procedures
• Transition and align Hospitality best practices to Oracle Cloud processes & guidelines
• Serve as the point of contact for escalations
• Analyze inflow of work and generate KPI reports and guidelines for process improvements
• Generate weekly reports of system outages with corrective action and RCA
• Collaboratively own problem management ensuring quick resolution of high priority issues
• Drive improvement of the overall delivery of Oracle’s Cloud solutions.
• Management of customer escalations and work closely with members of the Cloud Services Delivery organization to support all aspects of SaaS hosting delivery for assigned customer accounts

 

QUALIFICATIONS\:

• Skilled at establishing and managing cross functional relationships
• Ability to measure cloud KPIs and define new ones as per business needs
• Exceptional problem solving, issue resolution and customer service skills
• 10 years related experience of a best-in-class cloud or hosting organization
• 5 years of experience being a Tech Lead and managing a team
• Have a broad, strong technical knowledge which encompasses Application operations including deployment, Release automation, Platform architecture, Database, Network, Load-balancing / Clustering and Security 
• Have detailed knowledge of applications built using Apache, WebLogic and Fusion Middleware or related technology
• Possess proven track record of operational success in a high traffic environment
• Degree in Computer Science, Information Systems or equivalent combination of relevant experience. 
• ITIL certified
• Excellent verbal and written English skills 
• Excellent escalation handling & communication skills

!|!Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.!|!