Seeking a high energy individual to function as a centralized resource for SaaS to provide technical program and customer escalation management to pre- and post-sales accounts.

As a Technical Program Manager, you will work with enterprise constituents across Oracle’s lines of business to learn, educate, advise and participate in delivering high value, successful customer SaaS engagements. 

The successful candidate must be solution oriented with exceptional PM experience in Cloud Services, problem-solving skills, strong business judgment, and notable experience collaborating in cross-functional teams with a focus on large corporate and enterprise customers. 

Looking for a self-starter technical leader with a proven ability to execute both strategically and tactically, and someone who is excited to take on new projects. This position requires a solid technical background, and the candidate should be customer-focused with a passion for the cloud and adoption of Oracle technology.  You will partner closely with peers, developers and the larger Oracle community. This position requires deep technical knowledge and hands on program leadership in managing customer and product implementations.  You will work with teams across many of Oracle’s lines of business (including but not limited to Product Development, Development Operations, Infrastructure, HR, Legal, Sales, Support and Finance) to improve customer success across the Oracle SaaS solution set.   

Skills/Preferred Background:

• Degree in computer science or related field.
• 10+ years’ experience in Program, Project Management, leading small to large Infrastructure, Online, or Cloud service implementations.
• Consulting and/or enterprise architecture background, able to quickly digest complex issues and provide meaningful guidance.
• Effective communication and collaboration skills with all levels of management, including C-level Executives. Clearly communicates information and ideas to individuals and teams in an articulate, focused and compelling way.  Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.
• High level of customer focus and sense of responsibility, with experience managing complex, cross-product customer escalations. Able to effectively translate customer requirements and feedback into actionable deliverables for engineering and support teams.
• Ability to apply independent and sound business judgement alongside analytical and technical aptitude to troubleshoot and resolve complex problems.
• Ability to work independently with minimal supervision required and can lead cross-functional teams to complete projects and major initiatives using judgement, experience, and leadership skills.
• Ability to partner with internal operations, development, and Oracle corporate teams to ensure successful transition from delivery to operations.
• Ability to document, actively manage, and communicate technical project plans through dashboards, metrics, and presentations.
• Deep knowledge of MOS, MOS analytics, BugDB & Jira.
• In-depth understanding of technology, architecture leadership and software development deliverables, including technical knowledge of Oracle Cloud Services, feature/functionality, monitoring, patching, cloud operations
• Working knowledge of industry certification and audit requirements preferred.
• Strong history of program and project management skills in diverse cross functional environments a must.
• Able to collect and analyze information from multiple sources to identify core issues.  Uses data to make decisions but also understands that instinct plays a part in innovation and problem solving.
• Strong interpersonal skills including negotiation, motivating, influencing, mentoring, coaching, collaborating, and team building across multiple organizations, geographies, cultures.
• Strong analytical, planning, and organizational skills with an ability to manage competing demands.