Experienced and high performing technical project manager with waterfall and agile project management knowledge of IT projects which include the setting up of remote monitoring and management services of complex IT environments on-premises and in the Cloud.  Should hold a recent accredited project management qualification (e.g. PRINCE2, Agile PM, PMP, CAPM, etc) Overall owner of the customer's service setup post-sale through the implementation phase and then handover to operations. Ability to work closely with new customers and the Implementation team to successfully deliver a controlled project meeting all contractual obligations within scope and budget.

A primary point of contact for customers during service implementation, you are responsible for project managing the service setup and implementation of remotely delivered monitoring and management services while meeting high customer and internal expectations for projects not expected to run longer than 4 weeks.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.