Job Description:

• Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)
• Schedule and perform planned maintenance activities
• Assist with instrument installations
• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Job Requirement:

• Bachelor’s degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• Proven track record in a similar position supported by management and customer references preferred or Graduate entry program.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software