Come join the Device Operations team to fulfill our vision of enabling customer success by building world-class scalable and innovative solutions that anticipate Original Equipment Manufacturer needs and optimizes decision-making throughout the product life cycle.

As a Senior UX Researcher on the Device Operations PODIUM team, you’ll help your team of UX designers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have an impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You will lead end-to-end user research initiatives utilizing appropriate qualitative and quantitative methodologies.

Key job responsibilities
* Conduct independent research on multiple aspects of products and experiences.
* Collect and analyze user behavior through CSAT surveys and benchmark studies.
* Work with Designers, Product Managers, and Engineers to prioritize research opportunities.
* Understand and incorporate complex technical and business requirements into research.
* Advocate research findings to diverse audiences through written reports and in-person presentations.

A day in the life
This is an opportunity to get into the ground floor of a new team in device operations. The central design team provides lots of opportunities to learn and grow.

About the team
Come join the Product/Program Operations/Research Data/Infrastructure/UX Management (PODIUM) team to fulfill our vision of enabling customer success by building world-class scalable and innovative solutions that anticipate Original Equipment Manufacturer needs and optimizes decision-making throughout the product life cycle.

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN