The User Communications Manager will aim to drive an exceptional customer experience by developing engaging communications plans. To allow the business to communicate with users efficiently and effectively, whether in response to a project phase change, a campaign, an incident or other system trigger. User communication supports the strategic, commercial and client-service goals of the business.

What you will do: 

• Plan, create and own integrated communications campaigns to ensure an exceptional user experience during each point in the user journey.
• Copywriting and editing; creating targeted content for communications.
• Coordinate incident/crisis communications.
• Ensure user communications are in line with brand and product personality.
• Drive consistency and scalability across communications to users.
• Coordinate unscheduled communication needs. 
• Measure and review responses to campaigns; proposing ongoing improvement.  
• Stakeholder management; including keeping relevant stakeholders informed of the outcomes of campaigns. 

 

What you’ll need

 

• 10+ years experience in similar communications roles.
• A strong customer focus and an innate interest in the customer experience.  
• Experience managing issue / change communications.   
• Exceptional writing and editing skills.
• Communication and stakeholder management skills that will influence at peer through to senior level. Stakeholders include Customer Experience, Support Central, Product and Sales teams.
• Data analysis skills (especially relating to email / website campaign stats).
• Ability to lead multiple projects while maintaining a strategic perspective and quality.  
• Ability to work flexibly, to coordinate with team members across the world.
• Ability and willingness to be part of a roster to manage major and critical incidents outside office hours, including some weekends.

 

It would be awesome if you also had:  

• Experience with email automation tools (ideally Eloqua).
• Experience with multilingual, global campaigns.
• Construction / Engineering and / or software industry experience.  
• Familiarity with an international or dispersed business environment.

Responsible for the overall development of technical and editorial content and message portrayed across Oracle's digital channels in execution of the company's digital strategy

Provides content development, technical orientation and user perspective to online products, services, communities by guiding and ensuring consistency throughout the site with respect to Oracle's image and qualtiy standards. Take a metrics-driven approach to optimize content strategy. Confers with project teams to develop and implement digital content and applications. Serves as a liaison among marketing, alliances, product management and product development to integrate a variety of content and to achieve a consistent, successful product for the user. Work with cross-functional team members to develop and implement an integrated content strategy. Develop techniques on ways to build traffic, generate leads and develop audience. Works with management to develop project objectives . Consults with graphic designers and web designers to insure that required technical features are feasible and can be implemented. Teams with creative and technical leads to manage overall content strategy. May provide project leadership

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Advanced knowledge of digital design, flow and site organization. 8 years relevant work experience. Advanced technical and strategic understanding of Technology, Applications, and Industry solutions being marketed.