Position Overview\:
The Resource Manager (RM)
is responsible for supporting Professional Services leadership in aligning
the right people to the right projects at the right time. The
RM is a critical function reporting to the Resource Management Organization
(RMO) in support of Professional Services.
The Resource Manager (RM)
role will be responsible for staffing and resourcing customer-facing Services
engagements. You will be responsible for leading the process for resource
tracking and allocation across Oracle consulting engagements, ensuring the
right fit of consultant capabilities against customer needs, and working to
ensure the organization meets its business and customer satisfaction goals
through effective resourcing. This is a hands-on role, interacting with consultants,
sales, project managers and senior Professional Services leadership. The
RM also manages tools, data, and reporting pertaining to resource management of
PS staff, including capability, availability and utilization data. In
addition, the RM will be a focal point for people initiatives to improve the
skills and quality of our consulting resources.
About YOU
You come from a professional services or large program
management background and understand staffing, utilization, budget / pipeline
forecasting activities, and customer satisfaction.
You love complex logistics in a proactive and reactive
environment, excited about managing consultant’s schedules and constant
change.
You can build trust and collaborate across multiple departments
to ensure targets are being met.
You have a strong understanding of analytics, modeling and
forecasting and how to create data models and reports from multiple sources of
data.
You can develop strategic plans, understanding that constant
change is the norm and you are comfortable staffing overall resource
requirements across multiple verticals within several geographic regions.
Principal Responsibilities\:
- Project
Staffing\: Schedule and coordinate the process of staffing Oracle
resources to client projects.
- Receive
and respond to all resource requests
- Coordinate
with Project Management Team and other groups within Sales / Operations
to obtain relevant data about the project opportunity and staffing
requirements
- Review
and recommend project staffing – using project technical requirements and
practice data such as\: existing client relationships, Skills Matrix,
availability, budget, utilization
- Coordinate
with PM’s and other leaders as needed to review, recommend, and confirm
resource assignments – which may include facilitation of resource
meetings
- Document
and track all open and committed resource assignments, forecast possible
at-risk projects or practice resource constraints
- Follow-up
with client account owners, other business units, and other stakeholders
as needed to confirm resource assignments and project plans on track
· Resource Data Management and Reporting\: Support the development and maintenance of
all RMO resource data management-reporting tools related to resource
management. Provide relevant resource data reports to the RMO, PS and Practice
leaders at predetermined intervals and upon request including practice
utilization, forecasting and financial reports.
- Skills Matrix\:
Management of PS / Vertical Resource Skill Matrix, ensuring all PS
resources have an updated Skills Matrix.
- Ensuring all projects are staffed in a timely
manner.
- Work closely with Project Managers and Sales
to understand project staffing needs and capabilities.
- Develop and optimize the tools necessary for
efficient and effective staffing.
- Proactively drive resource issues or
opportunities.
- Analyze and report on key business metrics
related to staffing, utilization, margins, implementation progress,
issues, etc.
- Develop and Propose process improvements
around resource staffing needs across all verticals and all geographic
areas.
- Lead / Participate in weekly resource meetings
to address resourcing needs.
- Participate in weekly talent acquisition /
recruiting meetings in reviewing candidates.
- Must be experienced with managing conflicting
priorities, reactive staffing requests and the ability to maintain a calm
and focused approach to resolving issues.
Essential Competencies
- Working with
People - Shows respect for the views and contributions of other team
members; shows empathy; listens, supports and cares for others; consults
others and shares information and expertise with them; builds team spirit
and reconciles conflict; adapts to the team and fits in well.
- Planning and
Organizing - Sets clearly defined objectives; plans activities and projects
well in advance and takes account of possible changing circumstances;
identifies and organizes resources needed to accomplish tasks; manages
time effectively; monitors performance against deadlines and milestones.
- Delivering
Results and Meeting Customer Expectations -
Focuses on customer needs and satisfaction; sets high standards for
quality and quantity; monitors and maintains quality and productivity;
works in a systematic, methodical and orderly way; consistently achieves
project goals.
Knowledge and Skills
- Knowledge and application of Resource
Management principles and procedures in professional services
- Knowledge of Professional Services Automation
(PSA) tools, Oracle tools a plus including OpenAir (strongly preferred)
- Prior Resource Management or Program
Management experience (strongly preferred)
- Application of Microsoft Office Suite,
especially Excel, Word, and Outlook
- Bachelor degree and 1-2 years of relevant
experience
- Demonstrated track record of implementing
best-in-class resource management methodology using computer-based
resource planning and scheduling systems and tools.
- Demonstrated high level of analytical and
problem-solving skills in managing complex deployments
- Excellent inter-personal, written and verbal
communication skills including project status reports.
- Work independently with minimal supervision.
Provide engagement delivery services both as an individual and as a team member. Has subject matter knowledge of relevant implementation responsibility. Has database, core applications and web technology knowledge. Has specific experience in implementing Oracle solutions and in systems integrations.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. A BS or BA in related fields. 3-6 years overall experience in functional or technical role. One year experience in multi-dimensional issue resolution. Ability to communicate effectively and build rapport with team members and clients. Willing to travel regionally with some national travel.!|!
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