The Device Quality Manager (DQM) is responsible for providing advisory to ensure the products are manufactured for quality. During the new product development (NPI), the DQM will assist in developing an out of box audit (OBA) process for factory production based on critical to customer use cases of the product. With guidance from Quality Engineering Manager (QEM) and product SW QA team, DQM will work with the contract manufacturer in delivering a robust OBA process that validates product HW/SW functionality and product cosmetics characteristics to ensure that Lab126 delivers high quality products to customers.
The DQM will also provide comment regarding factory quality in the sustaining phase of the product. The successful candidate will assist in the monitor of production performance against established quality goals by conducting regular factory audits, partnering with Site Technical Manager (STM) to lead full investigation and failure analysis leading to root cause determination and subsequent closed loop corrective action. DQM must possess a high sense of urgency when managing critical issues. DQM will lead factory quality lessons learned and institutes remedies to prevent reoccurrence of such issues.
In addition, the DQM will provide production quality health report to management in sustaining phase and drive continuous improvement in all aspects of the job. DQM will also report quality pre-alert for any quality escapes from the factory impacting customers and work with cross-functional teams in problem solving activities to provide effective issue resolution.