As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

Solution Support Center (SSC) is a premium support service offered by Oracle's Advanced Customer Services (ACS).  SSC provides the customer with a highly personalized advanced level expert reactive and proactive support on Oracle products like database, engineered systems, applications, middleware etc. Reactive support includes helping the customers resolve their critical production issues in the quickest possible way and identify the root cause. Proactive support includes performing techni...

Job Description The Customer Success Services (CSS) organization consists of a diverse, highly skilled, and specialized team Advanced Support Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set  For this position, we look for an experienced, talented and self-motivated Advanced Support Engineers to work onsite or remotely from customer premises Or Cloud.  The role is focused on Production operation support for Oracle Infrastructure product...

  The Oracle CSS team helps customers maximize their current investment in Oracle Hardware, Applications and Technology products including Engineered Systems.  CSS assists clients to transform and evolve their business by leveraging our Award Winning Global Support organization and network of Cloud Data Centers, technical specialists, leaders, engineers and services Infrastructure. As part of an entrepreneurial team you will help shape the future of businesses of all sizes to use techn...

Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads ...

First contact for prospects of Oracle business via outbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Acts as the first contact for many prospects in Oracle business via outbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities. 0-2 years related experience. Able to demonstrate time management, basic telesales skills, and knowledge of Oracle products and services...

The primary focus of an Internet Sales representative is to sell solutions and services to existing Oracle customers and to prospect for new customers in the assigned territory or vertical. As an Internet Sales Representative you will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives. Generates sales leads as well as closing the sales on line or by phone. Utilizes inbound and/or outbound calls to pursue sales. Develops account ...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

The primary focus of an Internet Sales representative is to sell solutions and services to existing Oracle customers and to prospect for new customers in the assigned territory or vertical. As an Internet Sales Representative you will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives. Generates sales leads as well as closing the sales on line or by phone. Utilizes inbound and/or outbound calls to pursue sales. Develops account ...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a recognized authority and leading contributor, this project management professional, provides consistent innovative and high quality solution leadership. Responsible for guiding the successful implementation of non-routine and complex business solutions ensuring high quality and timely delivery within budget to the customer’s satisfaction. Analyzes business needs to help ensure Oracle’s solution meets the customer’s objectives by combining industry best practices and product knowledge. Effec...

Oracle Consulting plays a critical role in Oracle’s cloud solutions. We offer a unique focus on Oracle-based application and technology initiatives by combining leading expertise, broad coverage, global scale, and flexible delivery. Oracle Consulting functions as the focal point of customer relationships with Oracle product development, Oracle Support, Oracle University, and other related business and technology partners. For more information visit: http://oracle.com/consulting Oracle Solu...

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell. As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical r...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

Senior Principal / Principal Advanced Support Engineer , Database   Advanced Customer Services (ACS) / Advanced Services Engineer (ASE)   Location: Egypt, Oman and Saudi Arabia   Oracle Advanced Customer Services (ACS) In Advanced Customer Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services t...

Senior Principal / Principal Advanced Support Engineer , Database   Advanced Customer Services (ACS) / Advanced Services Engineer (ASE)   Location: Egypt, Oman and Saudi Arabia   Oracle Advanced Customer Services (ACS) In Advanced Customer Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services t...

Senior Principal / Principal Advanced Support Engineer , Systems   Advanced Customer Services (ACS) / Advanced Services Engineer (ASE)   Location: Egypt, Saudi Arabia and Oman   Oracle Advanced Customer Services (ACS) In Advanced Customer Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to...

Experienced and high performing technical project manager with waterfall and agile project management knowledge of IT projects which include the setting up of remote monitoring and management services of complex IT environments on-premises and in the Cloud.  Should hold a recent accredited project management qualification (e.g. PRINCE2, Agile PM, PMP, CAPM, etc) Overall owner of the customer's service setup post-sale through the implementation phase and then handover to operations. Ability ...

  Advanced Customer Services – Principal Technical Account Manager TAM This role will be based in Cairo, Egypt. Oracle Advanced Customer Services is a Global Line of Business within the Oracle Support Services Organisation.  Role Purpose  Primary: To successfully manage the delivery of customer engagements according to the contractual details.  Develop and manage the Oracle Support relationship for customers who have purchased an Advanced Customer Services (ACS) support...