Job Description Responsible for the efficient provision of housekeeping and laundry services through effective direction and supervision of staff in order to reach maximum level of guest satisfaction Responsible for the guest’s satisfaction in accordance with the Hotel’s philosophy Achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff Control the department’s expenses to a minimum level Accountable for plan...

Job Description • Guarantees the high standard of rooms services • Is in constant contact with the other departments and ensures that information circulates smoothly between them • Is responsible for consistency and coherence between different teams • Ensures that all brand reference guidelines are correctly applied at all times • Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly under...

Job Description Being in charge of planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations Developing long-range plans while resolving daily crises across the entire spectrum of the department Must thoroughly understand the basic principles or each component of the management system for Food and Beverage operation Reaching the established budget in food cost Organizing successfully all food promotions Maintaining staff turnover at a reasonable level &am...

Job Description • Guarantees the high standard of rooms services • Is in constant contact with the other departments and ensures that information circulates smoothly between them • Is responsible for consistency and coherence between different teams • Ensures that all brand reference guidelines are correctly applied at all times • Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly under...

Job Description Develop a portfolio of Domestic and also Inbound Travel Agencies focusing primarily in the East Asian and European high-spending markets in order to position and sale MGallery stays as a unique destination with an average length of stay starting with 2-3 days Work with the existing Yen Tu Destination and Novotel Ha Long Bay’s network of TAs to develop suitable products that yield high and regular utilization of MGallery as part of their high-end itineraries Position this property...