Job Description Reporting directly to the Guest Relations Supervisor, the Guest Relations Officer is directly responsible for the day to day operation of the guest Relations section whilst on duty. On a broader scale the Guest Relations Officer is to ensure that all the hotel’s guests are greeted, attended to and assisted with a level of serviced that is professional, efficient yet friendly and second to none. The Guest Relations Officer is also to ensure that all guests are made to fe...

Job Description Job Description Chef De Cuisine A fantastic opportunity has become available for a talented and enthusiastic Chef De Cuisine to join our dynamic team of HEARTISTs at Pullman Jakarta Central Park. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to mak...

Job Description The Assistant Executive Housekeeper leads and supervises the day-to-day operation of the Housekeeping Department under the direction of Executive Housekeeper and ensures that, public areas, outlets, garden and surroundings are well maintained and clean. Coordinates with the Executive Housekeeper in the absence of the Laundry Manager a smooth operation of the laundry section...

Job Description Job Description Chief Engineer A fantastic opportunity has become available for a talented and enthusiastic Chief Engineer to join our dynamic team of HEARTISTs at Pullman Jakarta Central Park. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make ...

Job Description Group management: Coordinate all group arrangements. Work with group contacts to facilitate program planning and requirements. Communicate group needs and specifications to all relevant departments. Follow up with Post-Conference reports and review group billings. Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Maintain gifts inve...

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, off...

Job Description Respond to enquiries about hotel products and services by telephone and email according to standard guidelines  Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services Determine guest needs and quote the appropriate room and rate as per requirements  Input booking information into the Reservation System   Process amendments to reservations such as e...

Job Description Giving service excellence, from check in to check out. Often be the first point of contact for guests. Be responsible for completing a wide variety of front office tasks. Provide guests with local information regarding the neighborhood attractions. Work Experience The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong communication skills A passionate person who is able to make both their colleagues and guests Someone wit...

Job Description •Responsible for ensuring efficient operations of Front Office Department and maintaining high standards in compliance with its policies and procedures •Monitor all sub activities, completes financial management tasks for the department Work Experience •Previous experience in similar position and hospitality industry •Ability to enabling the team and create healthy work atmosphere •Sparkling personality, positive attitude and good communication skills •Ability to apply strategic ...

Job Description Responsible to ensuring the quality of food with high hygiene standard. Assist supervisor to run the station efficiently. Work according to standard recipes. Work Experience Previous experience in similar position and hospitality industry Ability to enabling the team and create healthy work atmosphere Sparkling personality, positive attitude and good communication skills Benefits Optimal employee experience and healthy working atmosphere Be a part of a Global community of Hospita...

Job Description Assist supervisor to run the station efficiently. Obtain requisitioned goods from the storeroom. Stock food items neatly in shelves and fridges. Keep the section that he is assigned to in good working order. Assist in cleaning utensils and equipment. Work according to standard recipes. Work Experience Previous experience in similar position and hospitality industry Ability to enabling the team and create healthy work atmosphere Sparkling personality, positive attitude and good co...

Job Description Responsible for ensuring efficient operations of Front Office Department and maintaining high standards in compliance with its policies and procedures Monitor all sub activities, completes financial management tasks for the department Work Experience Previous experience in similar position and hospitality industry Ability to enabling the team and create healthy work atmosphere Sparkling personality, positive attitude and good communication skills Ability to apply strategic thinki...

Job Description Conduct maintenance and operation of the physical structure of the hotel, all mechanical, electrical, HVAC systems and any other related equipment Verify completion of all routine maintenance of meeting rooms, ballrooms, outlets, back of the house spaces and grounds. Verify completion of all repairs, replacement, renovation projects to offices and employee work areas. Coordinate with Procurement Manager for all purchasing. Follow safety procedures and emergency plans for per...

Job Description Assist the Front Office Manager to supervise the front of the house operations In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments regarding daily requirements in the Front Office operations Ensure guests are given prompt and efficient services at all times by the team members Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest Ensure all arrival ...

Job Description • Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.  • Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.  • Prepare various monthly reports as required.  • Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole, explaining new directions and policies and procedures...

Job Description Air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage Communicate with engineering management and team leader with regards to possible improvements to increase efficiency Co-ordinate and inform engineering management and team...

Job Description Ensure that the bar is set according to standards and procedures Greet all guests warmly upon first contact Take down food and beverage orders from guests and ensure that the orders are correct Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature Work Experience Secondary / High school education Add...

Job Description Plan daily engineering staff briefing with Chief Engineer and assist in distributing daily work assignments Supervise and provide constructive feedback to all team members to ensure safe work practices, efficient operation, proper preventative maintenance and repair to equipment Schedule and document planned and unplanned maintenance programs for the various systems such as (not limited to) the following: Air-conditioning & electrical, refrigeration, FLS equipment, building m...

Job Description Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards Take and record restaurant reservations/cancellations in accordance to departmen...

Job Description Take charge of banquet event operation Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments. Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received Ensure that team members with direct guest contact possess good product knowledge.  Work Experience Bachel...