Task Description R emarketing Pre-term Daily Operation Management - Monitor daily operations to ensure all agents perform well based on pre-set target on task completions and other operational KPI - Giving instruction and help agents who might have the problem to answer customer’s inquiry - Help to solve the escalated customer complaint if possible - Cooperate with TQC team to carry out regular QC to ensure call quality - Generate every agent’s overall performance based on pre-set performance sc...

Task Description: • Drive China specific requirements, based on own experience and in cooperation with RD C/x departments • Communicate and implement the CHN specifics and uniques in vehicle projects (via PLS/PLEE and Commodity Group work) and functional and module strategies (China Requirement Working Groups, collaboration with RD/x). Development and adjustment Telematics or ADAS & Comfort E/E to China specific functional testing conditions and requirements • Develop Telematics (or ADAS &am...

Description - Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan. - Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance. - Propose solution alternatives for agent coaching. - Partner with management team to identify areas for improvement. - Prepare regular audit reports and off...

Task Description: • Development and adjustment Powertrain functional testing to China specific conditions and requirements •Develop powertrain functional testing procedures to meet major use cases in China in order to evaluate and approve function in China Distinguish most customer related parameters based on understanding of China market and alignment with component/system engineers in RD in order to design tailored test cases.  Plan and conduct Powertrain testing in China •Plan required vehicl...

Objective of the position - Monitor dealer performance in key areas of service and parts department profitability, efficiencies, training, customer handling and management with specific action plans to improve the dealership’s performance in these specific areas with the overall objective of increasing After Sales profits and customer loyalty to the Brand. - Ensure compliance with National Dealer Standards in all areas. - Implement the expressed policies and procedures of the brand and of MBCL (...

Objective of Job This position will work as a member of R&D Testing Team, supporting heavy-duty trucks testing mainly in the fields of NVH and PEMS (vehicle emission) tests. The primary objective of this role is to be responsible for entire-vehicle testing activities, working closely with the design engineers to ensure resolution and successful validation in accordance with test plans and test procedures. Besides to integrate test results to internal engineering and other project teams for s...

Early Collection & Overdue Collection - Collection late delinquent customers in Overdue stage (including retail, CV & Fleet customers), ensuring the collection activities comply with the business policy and manual. - Indentify customers intention and payment ability , anayzing the risk level and collection probability for every single case, and taking different collection activities. - Review cases with team members in weekly meeting and shareing the experience. - Provide case distributi...

Description: To perform back office functions in daily operations and projects: -Back office administration -Process regulatory requirements and create documentation for signature --Maintain reporting and documents to satisfy audit controls To ensure proper chop management -Apply policy on chop management -Perform chop control -Report any exceptions and ensure proper record keeping To support various adhoc tasks -Presentation and meeting preparation -Minute taking -Record keeping and reporting...

Description - Program Management: As part of DMO Cybersecurity team, the Specialist will be responsible for ensuring cyber initiatives are properly prioritized and managed in order to effectively support and execute the DMO cyber strategy. Administer program intake process in order to prioritize initiatives within the regional cybersecurity organization. Align programs with the global cyber strategy and roadmap by coordinating with the global peers and local IT teams. Build and maintain relation...

Task Description: Lead the function in dealer credit line operation management, loan model management, dealer drawdown & settlement operation. Deliver the highest possible level of service to dealers. Enhance WFS and DAAS to meet the business and DSI requirement. Improve working efficiency and optimize process. Develop wholesale new program and set up relative wholesale operation process....

Ensure punctual and accurate external reporting; initiate and manage mandatory projects and those projects for better efficiency. Attend to changes and new requests for business operations; perform feasibility study and impact analysis on different projects in the company especially from the regulatory reporting perspective; track issue resolving progress, handle business emergencies. Key account reporting and data analysis for certain business areas. Support the design and the carry-out of the ...

Key points and objectives of the position • Plan and execution of CS marketing events to attract customer awareness and retension, promote products and service. • Regional communication and support to ensure smooth and sound marketing operation in retail level. • Retail marketing enhancement projects in nationwide. • Customer communication campaign and guidelines to support dealers’ CS marketing operation. Task description CS Promotion Campaigns • Work closely with sales BUs to work out promotio...

Objective of job Overall management of official website of Mercedes-Benz. Task description  - Support senior manager to define content strategy of digital touch point e.g. brand website of Mercedes-Benz, Mercedes-AMG - Define user stories and UI/UX on brand website based on brand and company’s business demand - Daily content management of brand website to deliver product and sales campaign - Continuously monitor website performance and analytics data to improve website experience and efficiency ...

Task Description 1. Daily secretarial support -Organize daily work in a structured way, such as calendar management, visitor reception, internal and external meetings setup and appointments scheduling; -Coordinate daily correspondences, such as phone call, email, post, etc. -Support business trips arrangement, including flight booking, hotel reservation and local transportation liaison, and conduct reimbursement formalities for business trips; -Organize Team Building activities and design the wh...

Objective of job Manage all CESAR Demand requirements for all comprehensive legal entities in China (BMBS, BBAC, MBAFC, DGRD, MBLC, etc.) and coordinate for GO(Global Ordering) system. Main tasks    1 Yearly CESAR Demand Release • Managing CESAR Demand Release (2 releases per year); • Communicate Demand Release related information with Business Unit; • Ensure local change request engaged with Wholesale & Retail process.  2 CESAR Demand Management • Ensure proper demand, change, test and rele...

Objective of job   The Local Parts Evaluation Center (LPEC) is handling all sampling activities for local produced parts in China.   As Quality Engineer working in LPEC you are responsible for the coordination of all local sampling activities for purchased parts.   Among sampling activities, color and surface release of local purchased parts is done in LPEC. Therefore you are the expert to do the color evaluation, color matching and color optimization together with Designers, Quality Engineers a...

▯ Tasks: Plan, prepare and conduct supplier visits for evaluation of supplier risks in the supply chain. Early detection of risks for the supply of Mercedes Benz plants. Manage the internal interfaces between Legal, Procurement, Treasury, Plants, R&D, Controlling, relevant parties of the JV partner and ensure that the interests of Daimler are ensured during insolvency cases, especially with other creditors, banks and other customers. Internal alignment of measures for restructuring cases wit...

Description: Conduct daily operations in Ascent system, Communicate and Feedback with FC • Support daily operations, including but not limited to C/D change, Contract activation etc. • Handle special situation and escalate any system issues and solve the problem accordingly • Strictly follow SOP and ensure the performance targets such as processing turn around time & accuracy requirements are accomplished. Disbursement and Fleet Case Handling • Conduct payable and generate DC file twice per ...

Description: Project Management: • Drive feasibility study and deliver proposal for new project initiative of complexity up to medium level • Create and update required project related documents such as project approval document, overall project plans, project status report, testing plan, go-live plan, lesson&learnt report, etc. • Lead full project life cycles from requirement gathering through solution design, implementation, testing and roll-out, to ensure successful project go-live accord...

Description 1. Identity & Access management - Lead Configuring and deployment of IAM toolsets according to design and business requirements - Guiding/leading the internal development teams and external vendors in implementation (coding) - Support the administration, governance, compliance and maintenance of IAM systems and processes. - Designs and coordinates monitoring and alerting process for key access and authentication controls - Creation of relevant process documentation - User Access ...