RESPONSIBILITIES Consistently offer professional Turn Down service while being friendly and engaging. Clean all assigned guestrooms including: dusting, making beds, removing soiled linen from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenishing rooms with supplies Proper usage of cleaning supplies and equipment Update and record all cleaned rooms  Follow departmental policies and procedures and service standards Report necess...

RESPONSIBILITIES: Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Forbes Luxury Standards, and ALL Loyalty Program  Participating in scheduling, ordering, and financial reporting Ability to work effectively and provide leadership in a management team with shared responsibilities. Oversee Front Office daily operations as “manager on duty”, with direct accountability for lead...

Are you an experienced Sales Professional looking to join a company that follows the science and turns ideas into life changing medicines? If you’re passionate about what science can do to make a difference to patients' lives and ready to discover what you can do – join us. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to...

Hotel Overview:   Fairmont Empress is the destination in Victoria, located in the heart of the city overlooking Victoria's sparkling Inner Harbour. The 464 room hotel has completed an exciting $60 million dollar strategic renovation. This transformation has married the original classic details with world class modern touches creating a luxury oasis with unique food and beverage venues celebrating the Pacific North West as well as a rejuvenating Willow Stream Spa.  The hotel ha...

Hotel Overview:     Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the picturesque West Coa...

RESPONSIBILITIES Prepare and pour beverages on a cash and host basis Prompt, efficient and courteous service of beverages Create an upbeat, energetic and fun atmosphere Handle cash wine sales Prepare consumption sheets and cash out Account for stock (inventory control) Clean bar and storage spaces Suggest up selling of food and beverage to guests Provide information and guidance to guests Balance cash at end of shift Other duties as assigned QUALIFICATIONS Minimum of two (2) years recent, (in th...

Hotel Overview:   Fairmont Empress is the destination in Victoria, located in the heart of the city overlooking Victoria's sparkling Inner Harbour. The 464 room hotel has completed an exciting $60 million dollar strategic renovation. This transformation has married the original classic details with world class modern touches creating a luxury oasis with unique food and beverage venues celebrating the Pacific North West as well as a rejuvenating Willow Stream Spa.  The hotel ha...

Night Manager Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers&rsq...

RESPONSIBILITIES Supervise and assist steward’s helpers and night cleaners  Lead, teach, coach and inspire a team of up to 40 staff including stewarding attendants, pot washers, night cleaners, garbage and recycling attendants Ensure all stewarding colleagues arrive for their scheduled shift punctually and in clean and correct uniform, following up on any report of tardiness or failure to sign in or out Assist the stewarding management team in the leadership of the stewarding departme...

All duties will be performed in accordance with The Fairmont Empress’ Commitment to luxury service standards   RESPONSIBILITIES Delivery of items to Guestrooms including but not limited to luggage, messages, packages, and mail to luxury hotel standards Deliver of any other items within the Hotel which includes but is not limited to internal mail, deliveries to Fairmont Gold lounge, Health Club, Spa, etc. Provides a friendly greeting, using guest’s name and welcome to the propert...

All duties will be performed in accordance with The Fairmont Empress’ Commitment to luxury service standards   RESPONSIBILITIES   Check guests in and out of the hotel with warm and engaging service Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment Energetic individual who is able to prioritize to complete many diverse tasks concurrently Sophisticated communication skills, both written and verbal A...

Hotel Overview:     Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the picturesque West Coa...

RESPONSIBILITIES   Acknowledges guests and visitors and greets incoming and outgoing guests by name   Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest is treated with the highest level of guest service and professionalism   Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest   Explains the features and functions of the room to...

All duties will be performed in accordance with The Fairmont Empress’ Commitment to luxury service standards   RESPONSIBILITIES   Check guests in and out of the hotel with warm and engaging service Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment Energetic individual who is able to prioritize to complete many diverse tasks concurrently Sophisticated communication skills, both written and verbal A...

All duties will be performed in accordance with Fairmont Empress’ commitment to luxury service standards   RESPONSIBILITIES   To be competent in all tasks undertaken by the room reservations and group reservations agents. Ensure that the Reservations Daily Check List is completed. Knowledge of all telephone systems, Food & Beverage venues, services and reservations systems. Ensure the accuracy of all reservations. Updating technology systems including but not limited to Sellw...

RESPONSIBILITIES Acts as a key contact for tour staff in handling general inquires of staff members regarding department issues and operation. Participates in the process of training and orientation of new staff members to the computerized systems, tours & group sales procedures and techniques, room types and Food & Beverage processes and menus. Maintains, revises and develops training manual with input from appropriate sources.  Coaches staff and facilitates ongoing staff developme...

All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards  RESPONSIBILITIES   Ensure the safety of the hotel, guests and employees  Greet guests and visitors, respond to inquiries and provide information   Research and report any incidents in accordance with standards of Fairmont Hotels & Resorts  Perform interior and exterior patrols of hotel property and be a visible security presence while on duty   Mon...

Assistant Restaurant Manager OVERVIEW: The Assistant Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality. HOTEL OVERVIEW: Regarded as a Condé Nast Readers’ Choice and Gold List hotel, an...

Fairmont Gold Assistant Manager At Fairmont Empress, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.   Hotel Overview:     Regarded as a Condé Nast Readers’ ...

Night Manager Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers&rsq...