Welcome to your new career at Fairmont Empress. If you’re considering joining the spa industry, chances are you already know that it’s one of the most fulfilling and unique job environments available today! Both full and part time Spa Experience Coordinator positions available at Willow Stream Spa, Victoria’s premier Spa. Our goal is to make you feel at home. We believe that what you celebrate, share and value outside of the workplace is equally as important to be celebrated in...

RESPONSIBILITIES Prepare rooms and tables for a variety of events Maintaining adequate supplies and/or equipment Assisting Kitchen and service staff Other duties as assigned All duties will be performed in accordance with The Fairmont Empress’ commitment to luxury service standards. QUALIFICATIONS Previous experience performing physically demanding work load Previous experience in a customer service-related position "Serving It Right" and “Food Safe” certification Cla...

RESPONSIBILITIES Ensure smooth and efficient functioning of the day to day operations of the Banquet department by monitoring and organizing of the duty assignments, conducting daily briefings, call in staff upon authorization. Assist in the management and coordination of all conference programs including box handling, arrival, departure, meeting room set ups, flips and meal functions. Cultivates excellent guest service through the proactive interaction and on going communication with the meetin...

RESPONSIBILITIES Follow proper sequence of service and standards for function type (breakfast, lunch, dinner, cocktail) and style (plated, butler, buffet, French) Interact clearly, courteously, professionally and closely with guests, colleagues and management team to ensure guests receive excellent guest service React to additional guest requests in a positive, professional and timely manner Set function tables: polish cutlery, check glassware, place tableware to an accurate and consistent stand...

RESPONSIBILITIES Follow proper sequence of service and standards for function type (breakfast, lunch, dinner, cocktail) and style (plated, butler, buffet, French) Interact clearly, courteously, professionally and closely with guests, colleagues and management team to ensure guests receive excellent guest service React to additional guest requests in a positive, professional and timely manner Set function tables: polish cutlery, check glassware, place tableware to an accurate and consistent stand...

  Sales Associate   As a Sales Associate, your passion for Retail will exceed guest expectations. You offer a memorable experience to our Hotel guests, creating a bond, while offering suggestions to the perfect gift to take Fairmont home with them.  Rate of Pay: $17.50 per hour + commission What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Staff Discount with Fairmont Stores Opportunity to develop your talent and grow within Fairmont Stores ...

Job Responsibilities: Assist Director, Talent and Culture in the successful hiring process for the hotel.  This includes posting of positions, screening candidates, managing our Talent Acquisition System, following up on progress of applicants, completing reference and background checks and processing all new hire paperwork including offers and offer letters Interviewing potential candidates for the hotel Educating and supporting supervisors and managers responsible for hiring as to the hot...

RESPONSIBILITIES Ensure the safety of the hotel, guests and employees Greet guests and visitors, respond to inquiries and provide information Research and report any incidents in accordance with standards of Fairmont Hotels & Resorts Perform interior and exterior patrols of hotel property and be a visible security presence while on duty Monitor CCTV camera system Act as First Aid Attendant and respond to all first aid calls while on duty Maintain effective relationships with Municipal, Feder...

POSITION:                                        Massage & Body Technician                                              DEPARTMENT:          ...

RESPONSIBILITIES Learns the guests’ name and uses it regularly with warm and engaging service Acknowledges guests in line Confirms rate and type of room while checking guest into the hotel Upon departure offers a friendly greeting and asks if stay was satisfactory Takes responsibility for any guest inquiries and problems Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional, prompt and discreet Guest Service Conclude the day&...

POSITION:                                        Massage & Body Technician                                        &n...

Night Manager Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers&rsq...

Recruitment & Training Manager Job Purpose This position will manage all elements of the Talent Journey including full cycle recruitment, selection, onboarding process, and staffing analytics for the hotel. Reporting Line This position reports directly to the property’s Assistant Director, Talent & Culture . Key Interactions Internally Property Leaders and Colleagues Externally HR Service Providers Candidates School Faculty & Students Recruitment agents Recruitment counterparts...

POSITION:          Assistant Director, Events OVERVIEW: Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. Showcase your communication and organization strengths as Assistant Director, Events, where you will lead and liaise among multiple departments to ensure each group function is truly exceptional. HOTEL OVERVIEW: Regarded as a Condé Nast Readers’ Choice and ...

Reporting to the Director, Sales & Marketing, the Director, Public Relations is responsible for developing and executing the public relations strategy, positioning the hotel as top resort in the Pacific Northwest with a key focus on attracting luxury leisure guests both domestically and internationally. The ideal candidate has previous experience developing strong public relations initiatives that will showcase the hotel among the top echelon of leading edge luxury hotels. The successful can...

RESPONSIBILITIES Follow proper sequence of service and standards for function type (breakfast, lunch, dinner, cocktail) and style (plated, butler, buffet, French) Interact clearly, courteously, professionally and closely with guests, colleagues and management team to ensure guests receive excellent guest service React to additional guest requests in a positive, professional and timely manner Set function tables: polish cutlery, check glassware, place tableware to an accurate and consistent stand...

Restaurant Manager OVERVIEW: The Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality. HOTEL OVERVIEW: Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honoured with...

RESPONSIBILITIES Leads a shift, station or area of the kitchen, supervising a team of culinary professionals   Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards In conjunction with the Executive Pastry Chef and Sous Chefs; proactively prioritize, delegate, and assign duties to Journeypersons, Cooks Assistants and Stewards to ensure a consistently high level of service and quality food for our guests Leads by example, consistently ...

#1 Island Destination in North America WHAT A PLACE TO WORK! Overview : At the Fairmont Empress, our engaging service & first class cuisine make every special event a truly memorable affair. Effectively plan the details of upcoming programs (up-sell products and services, ensure the appropriate event space has been blocked, ensure all event requirements are met), distribute information to operating departments in a timely manner, provide support and guide banquet personnel to ensure a succes...

RESPONSIBILITIES - Monitor and change inventory parameters through MFR - Build rate codes, package elements in both MFR & PMS, as per group requirements - Assist conference services managers by regularly advising group pick-up - Create and distribute accurate reports as directed by the Revenue/Reservations Managers Sox reports daily or as required Group wash spreadsheet Other reports as requested - Create and maintain group blocks in our PMS and CRS - Ensure regular communication with Sales ...