Bring your career aspirations to life with AIA! Handles customer enquiries and complaints regarding all activities in operation process Roles and Responsibilities: Hotline Operation Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business Reports problems, potential crisis and complaint to supervisor for service improvement Makes outbound call to customers for follow-up cases; Exe...

Bring your career aspirations to life with AIA! Manage the daily operations of the Service Assurance Team including monitoring and tracking of all survey projects leads status, set and meet team performance targets for speed, efficiency and quality. Assignment of survey leads to the team members to call. Consolidate and check all survey leads are attended and results captured are accurate Sending SMS and retrieving SMS survey results for “No Answer” lead status via Whispir Match the SMS survey r...

Bring your career aspirations to life with AIA! Responsible for handling and resolving complaints for customers • Process customer complaint cases • Resolve more complex complaints escalated by customer service or customer contact centre staff Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information m...

Bring your career aspirations to life with AIA! To provide seamless, customer-focused, timely and professional customer service to all walk-in customers and agents in the Customer Service Centre; ensuring the delivery of excellent and consistent service, and meeting their needs at the satisfactory level or beyond. Create good and seamless customer service experience to walk-in customers through effective service delivery with an empathetic mindset. Understand customers’ needs and provide complet...

Bring your career aspirations to life with AIA! To act as the first line of defense within the Agency Distribution channel and to uphold the Business Quality in the Agency Force, through constant monitoring and communication with stakeholders, and initiates continuous improvement with reference to the Standard Operating Procedure (SOP) of BQ. Ensure that Business Quality is a core component of Agency Distribution strategy and also aligned to AIA's operating Philosophy of “ Doing the right th...

Bring your career aspirations to life with AIA! • Support cross-functional digital solution teams (i.e., Product Analyst, UX/UI Designers, Digital Developers, UAT, Solution Architects) to develop / improve digital solutions • Act as an integrator between business owners, digital CoE and IT teams • Maintain a good understanding of system or technical design, and be able to translate business requirements to technical requirements • Clarify business requirements and stakeholder delivery expectatio...

Bring your career aspirations to life with AIA! Responsible for providing application development and support services to meet AIA's business needs • Analyse relevant requirements to develop program logic for new applications and to modify logic for existing applications • Code, test, debug, document and implement software applications • Test and integrate application components • Ensure that system improvements are successfully implemented • Provide technical support to end user as required Bui...

Bring your career aspirations to life with AIA! Management of financial risks in AIAS, by working closely with other departments to identify, assess, mitigate and monitor financial risks. Support the risk management function with emphasis on capital, liquidity, ALM, insurance and investment related risks. This includes ensuring risks related to these areas are properly managed through proper monitoring, reporting and assessment. Active involvement in the end-to-end product development and pricin...

Bring your career aspirations to life with AIA! Working in conjunction with other professional colleagues and specialists, the Expert is responsible to the development and implementation of technology risk management governance programmes with the alignment of the Group Information Security’s strategic direction. He/she is also responsible for technology disaster recovery planning and the coordination of periodic drill exercises. Roles and Responsibilities: This position plays an important role ...

Bring your career aspirations to life with AIA! The position is responsible for managing and leading Bancassurance sales development, driving premium income through existing and new bank relationships, in support of the Company’s profitability and sustainable growth objectives. The position is also responsible to become the work stream member for productivity and responsible to drive this workstream to achieve PD’s business plan. Responsibilities: Set key strategies and goals to achieve sales de...

Bring your career aspirations to life with AIA! Responsible for supporting specific functional / business areas in terms of information system needs • Act as the liaison between information technology and business for the development and implementation of new systems and enhancement of existing systems • Evaluate new applications and identify systems requirements • Evaluate new information technology developments and evolving business requirements and recommend appropriate systems alternatives a...

Bring your career aspirations to life with AIA! Oversee the user experience of a product from conception to launch Job Scope Partner with PMs, engineers, researchers and content strategists to oversee the user experience of a product from conception to launch Hands-on UX design execution, from sketches to visual compositions Plan and lead user research, from contextual inquiries to usability testing Job Requirements Familiar with / basic knowledge of insurance products Strong hands-on UX skills ...

Bring your career aspirations to life with AIA! The position shall be responsible for the design, implementation, and execution of communications strategy of all strategic initiatives of the agency distribution channel. Roles and Responsibilities: Develop and execute the communication framework that will engage and support the Agency Distribution Channel in achieving its goals. Collaborate with management to develop and implement an effective communications strategy based on the strategic initia...

Bring your career aspirations to life with AIA! • Lead Digital Product Owner teams to innovate, validate, incubate, and commercialize disruptive solutions, in the role of an expert advisor to the Digital Product team • Drive Digital Experience for a large scale, enterprise-wide digital product transformation project • Serve as Roadmap owner, including defining overall product strategy direction, and ensuring a feature/story pipeline exists to support the product strategy and objectives • Act as ...

Bring your career aspirations to life with AIA! Drive and orchestrate the function wide initiatives / strategies in Proposition to deliver the Ascend 200 strategy. Build and track the measurements of different KPIs and manage the governance framework within the function. He/she need to ensure a consistent framework, tools and approach adopted within the function. Develop and deliver function-wide initiatives / strategies to drive and orchestrate the right measurement, governance, and accountabil...

Bring your career aspirations to life with AIA! The Operational Risk Consultant will be responsible in assisting the Senior Manager for Operational Risk Management of Risk and Compliance in executing its role in the Risk Management Framework as part of the second line. Roles and Responsibilities: Risk Management and Compliance Assists the functional units in performing risk assessment of operational processes • Confidently handle various stakeholders’ requests • Provide risk oversights and chall...

Bring your career aspirations to life with AIA! - Define and manage AIA Hong Kong enterprise-wide Data Governance Framework in accordance with AIA Group Data Governance Standard including its organizational and process components; propose strategic agenda, prioritize sequencing, coordinate implementation, define standards and key metrics to measure performance, quality, clarity and consistency of data definition, accessibility, and compliance. Implement tracking mechanisms and KPI dashboards to ...

Bring your career aspirations to life with AIA! Responsible for leveraging digital technologies to automate existing business processes so as to improve process efficiency • Analyse and measure the effectiveness of existing business processes and propose improvements to go digital • Determine how new information technologies can support reengineering of business processes • Define scope, cost and benefits of digital initiatives • Oversee the implementation of proposed improvements and ensure inc...

Bring your career aspirations to life with AIA! Responsible for providing financial projections and business insights and monitoring solvency risk and position • Contribute to valuation, reporting and budgeting activities • Analyse and report on solvency risk and position • Recommend procedures for reporting statistical information to regulatory authorities • Manage reinsurance arrangements Build a career with us as we help our customers and the community live healthier, longer, better lives. Yo...

Bring your career aspirations to life with AIA! Responsible for reviewing and monitoring the local solvency position for all business units, assisting on the group LCSM implementation, coordinating and producing the solvency position under BMA basis, and supporting ad-hoc projects. Responsibilities Consolidate, review and analyze all business units' local solvency results on timely manner. Implement the Group LCMS solvency position production; Coordinate and assist on the solvency production...