Position Statement: To provide effective commercial support to region’s (RMCC and non-RMCC) hotels performance and operations to maximize revenue and profits. This includes accountability for, but not limited to, Fair market share, RGI, forecast accuracy, Sell-out efficiency, year over year growth, and mix of business. To drive the continued development and growth of customer service standards, revenue, and profits from all hotels and to deliver Hilton’s mission relating to profit, people, custo...

Position Statement: To provide effective commercial support to region’s RMCC hotels performance and operations to maximize revenue and profits. This includes accountability for, but not limited to, Fair market share, RGI, forecast accuracy, Sell-out efficiency, year over year growth, and mix of business. To drive the continued development and growth of customer service standards, revenue, and profits from all hotels and to deliver Hilton’s mission relating to profit, people, customer, and qualit...

·熟悉并能正确处理各种不同的布草。 ·确保正确使用设备和化学剂。 ·立即向洗衣房主管汇报有关设备故障的问题。 ·细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。 ·用友好的、有效的态度回答客人电话、处理客人要求。 ·在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理。 ·核算客人洗衣的成本，并确保准确及时的寄出。 ·包装并把客人衣物送到正确的房间。 ·确保客人需求和合理要求被满足。 ·保持维护所在工作区域的高度整洁。 ·负责酒店团队人员制服收取及发放。 ·完成任何其他合理的职责和被指派的职责。 ·遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 ·如有必要，酒店管理层有权更改或补充该职位描述。 ·坚持酒店安全制度、紧急情况处理规定和程序。 ·高中以上学历。 ·一年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。 ·能适应强度的工作和压力。 ·服装面料知识。 ·洗衣房机器操作。 Job: Housekeeping and Laundry Title: Laundry Attendant 洗衣...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

为客人和团队成员高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生。 在厨房运作方面支持副厨师长或厨房主管工作，保证提供高效率的服务。 计划和准备执行高质量的食品和摆台在指定的区域和餐厅。 根据标准食谱卡、为客人及团队成员准备和制作食品。 严格按照菜谱、标准和摆盘标准。 在酒店运营之中保持HACCP各方面要求。 正确操作所有的设备、器具和机器。 能够接受外场工作任务。 能够接受在厨房以外的地点完成工作。 接受盘点库存的工作。 所有团队成员都应知道关于住宿率，宴会，预测计划和收益。 对于每位客人的要求要及时作出回应使客人满意。 积极的学习和不断的创新菜肴。 时刻保持以专业和积极的态度对待团队成员和上级，行为举止以酒店的规则和团队成员手册的依据，确保部门的良好运营。 参加并积极地参与所有的培训。 时刻理解、实践和促进团队合作，提高工作效率，达到使命和目标以及部门的总体标准。 如有必要，管理层有权更改或补充该职位描述。 完成任何其他合理的职责和被指派的职责 教育:初中毕业以上学历，或专业烹饪学校毕业。 工作年限:至少两年厨师经验在五星级酒店或较高级别的个体餐厅。 管理经验:...

1.在整个工作过程中，始终保持高度的客户服务意识。 2.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.有随机应变的能力，在各种服务场景中，能快速有效的对VIP客人的需求做出反应，解决VIP客人的问题，让VIP客人满意。 4.关注VIP客人的喜好，经过培训后熟悉掌握VIP客人的客史记录。 5.有很好的沟通表达能力，讲好酒店以及餐饮菜品故事。 6.建立VIP客人接待喜好档案，定期做培训，关注培训质量。 7.熟悉VIP客人服务流程，带动部门其他员工做好VIP客人服务工作，以身作则。 8.保证在服务期间，客人的一切需求与投诉都能够及时高效地解决。 9.能够发现引起客人满意或不满意的主要原因，并保证能够及时与相关人沟通信息。 10.了解部门标准的细节，并能够向团队解释标准。 11.通过反复检查，督导服务标准的实施工作。 12.在影响到客人服务之前发展改进不足的工作计划，并保证相一致的执行。 13.分配，指派，组织授权餐厅日常的经营工作。 14.预先准备并确保各种经营设施设备的充足，在需要时管理部门运营，做出行动，以保证在服务期间内服务的流畅进行。 ...

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. What will I be doing? As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to th...

1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5.熟练总台各项专业业务和技能，搞好对客服务。 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 8.负责客房钥匙的管理和发放工作并严格遵守验证制度。 9.制作有关报表，为其它部门提供准确的接待信息。 1.大专以上文化程度，懂得英语。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4.相貌端正，身体健康。 Job: Guest Services, Operations, and Front Office Title: Front Desk Service Agent Location: null Requisition ID: HOT0A0N4 EOE/AA/Disab...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

An Assistant Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Assistant Director of Sales, you will be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. An Assistant Director of Sales will work to develop the...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

The Team Member Kitchen Commis I assists the Chef de Partie to supervise team members in the kitchen section in the Team Member Restaurant. What will I be doing? As the Team Member Kitchen Commis I, you will be responsible for performing the following tasks to the highest standards: • Cook team member meals during mealtimes according to the menu. • Monitor the quality and quantity of all food items being served. • Ensure that the kitchen receives the correct quality and quantity of all food. • E...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.&nb...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.&nb...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.&nb...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.&nb...