Region: EMEA

We are looking for a high energy, experienced and focused individual to provide join our CX Influencers team in Europe, Middle East and Africa (EMEA).

 

Our CX Cloud Sales Professionals are at the frontline of a massive digital transformation that is changing the way customers experience brands and citizens experience public services. We help our customers future-proof their business and become more successful in this priority for digital transformation.

The responsibilities of this role are focused on growing the awareness and progress of customer engagements through the lens of both the Oracle CX narratives as well as the practical reality of real world experince.

 

Purpose and mission of the EMEA CX Influencers team:

• This team is responsible for being the customer facing mouthpiece of the Oracle Cloud CX go-to-market strategy across EMEA to help drive overall growth of our business
• To drive CX sales growth by learning, optimizing and delivering 1:Many and 1:Account speaking engagements  EMEA-wide strategy in alignment with Oracle’s objectives and programs:
• Learn and own the core Go-To-Market messaging from both HQ Product Marketing and the EMEA Product development strategy team
• We support strategic sales opportunities.
• We deliver subject matter expertise through external Thought Leadership
• We work with Product Strategy & Product Development providing customer feedback to drive innovation in our messaging and positioning
• We bring business practitioner expertise to C-Suite conversations.

The EMEA CX Influencers role supports the objectives above through their inspirational leadership and CX domain experience. We are an organization in transformation and in this role, you will be a key part of achieving that transformation by helping our people shift their mindset on how we deliver value and service to our customers, as well as helping our customers recognize that Oracle is changing by refocusing on our customers and their success.

Key Responsibilities:

External

• Act as the trusted advisor to further client relationships and drive additional opportunities vs regional and local competitors
• Work with clients at the C-level, exploring and understanding their issues and business requirements, providing examples of similar customers and how they have leveraged Oracle's products and services to drive business success

Internal

• Sharing and evangelizing about the opportunity they present to both sales and demand generation
• Collaborate with senior leadership to identify opportunities for overall growth of Oracle CX Cloud
• Become the safe pair of hands for demand generation, known to engage audiences and deliver compelling messages through world class story telling in CX.

Desired Skills and Experience

This person should be well known among CX and business leaders and will have worked in the CX market space and understand CX workflow including Advertising, Marketing, Sales and Commerce and Service, including business KPIs and buying persona pain points.

Preferred Qualifications:   

• 10-15+ years of experience in CX or in the CX technology space, with increasing levels of responsibility including minimum 5+years management experience
• A respected CX practitioner or CX technology leader within the broader CX community
• Program management experience, ideally Evangelization program leadership experience in the CX industry
• An extensive network of contacts accumulated over the course of their career in CX 
• Experience developing CX strategies for client organizations and the ability to become a “Trusted Advisor” to senior executives
• Proven experience being influential and persuasive while advising C-level Executives and Staff
• Experience working in a large, complex global team environment to manage stakeholders and lead change management
• Executive presence: excellent verbal and written communication skills, with the ability to present at senior management levels
• Strong project management, facilitation, and organization skills

 

 

Responsible for the identification of relevant new business opportunities and designs "go-to-market" plan to deliver measurable and significant revenues. Pursues sales opportunities in the market, and carries the baton in the beginning of the sales cycle.

A Business Development Representative is assigned to strategic accounts which may be grouped by industry where Oracle has a limited presence. Acts as primary liaison between Consulting, Sales, and Oracle Development for the product*s sales opportunities. Generates business opportunities through prospecting mass market programs and leveraging third party partners. Develops and coordinates a worldwide relationship with customers that establishes Oracle as a preferred vendor and optimizes Oracle's sales of product. Executes aggressive strategies and plans to successfully drive the product as the preferred customer selection. Provides account representatives with information on how the product addresses specific needs, and assists account representatives in using Oracle's products to leverage large revenue opportunities. Assists in articulating product message, coordinates technical resources and hands off deals to a successful close.

Acknowledged authority within the Corporation.  Acts as a leader of large-scale company initiatives.  Viewed by peers as a leader and top contributor and by line management as a key business partner. 12+ years of progressively increased responsibilities in sales or sales management. Marketing and business development experience preferred. Proven track record in managing multiple opportunities and ability to negotiate and close complex deals. Ability to determine strategy and tactical plans that deliver tangible results. Strong written, verbal, and interpersonal skills. Ability to Travel as needed. BA/BS degree or equivalent, advanced degree highly desirable.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).