Who We Are

 

At Oracle, we see ourselves as changing the World through own commitment to customer success, as well as by enabling our customers achieve their vision. This can range from finding cures for Covid 19, to supporting refugees and children in need, and enabling companies to deliver transportation and logistics services to the World. Our long established techonology as well as our research into new ones are helping solve real World problems, and we are looking for more colleagues to join us.

 

We believe that different points of view are essential for innovation and we will offer you the chance to be part of an inclusive culture where individuality thrives. We also see sustainability as a core value of ours, as we run our business responsibly and continue to invest in environmentally friendly business practices. We aim for building sustainable relationships both internally with our colleagues, externally with our customers and the communities we are part of.

The Job – CX Solution Engineering Manager, Shared services Center

An exciting, high-profile opportunity has arisen for a CX Manager within Oracle’s solution engineering organisation in EMEA.  Reporting directly to the Solutions Leader based in Romania, you will play a pivotal role in growing and developing the Customer Experience team supporting Western Europe and in driving the Presales Transformation within the Applications Shared Services Center.

As a CX Solution Engineering Manager, you will have the opportunity to work in a dynamic and fast paced environment, alongside an innovative leadership team eager to grow a strong, high performing presales organisation. This role requires strong leadership, openness to innovation, change management and business management.

You will lead a team of 15+ talented functional SEs with CX expertise across multiple products, supporting the WE CX business and you will be part of the management team of the Solutions Organisation within the Applications Shared Services Center. The Solutions organisation is defined by product expertise across CX, ERPM and HCM; all teams within solutions deliver RFx Responses and Demo Configurations for deals across EMEA.

What You’ll Do

• People management: managing all aspects of the CX team supporting Western Europe, including recruitment, onboarding, training, mentoring & coaching, rewards and recognition, performance management, talent retention 
• Business management, including:
  • Stakeholder management: develop and maintain strong business partnerships with key stakeholders
  • Understanding the business requirements of each region; ensuring that the team delivers services mapped to local needs
  • Continuous qualification and prioritization: calibration of team effort based on qualification criteria and deal specificities; prioritization of requests across different regions and stakeholders
  • Deal and engagement reviews: frequent engagement reviews to maximise win chances for deals; making sure that the team deliverables and services are at the best quality and responding to our customers’ requirements
  • Build and maintain strong business partnerships with other Oracle teams (e.g. CSM, Consulting, Product Management, Business Operations)
• Drive continuous improvement and innovation
  • Ensure service excellence in RFx responses and Demo Preparation / Demo Configuration
  • “Innovation happens on deals”: driving innovation on deals supported by your team members; pilot new ideas on deals, in line with the overall presales vision and mission
• Support the broader management team:
  • lead initiatives to grow the organization
  • support other managers and act as one management team
  • take initiative in driving change and positively influencing the entire presales eco-system
  • as First Line Manager, you will be empowered to lead the business management of your team and find the best ways to align to the sales and presales strategy

What You’ll Bring

Your leadership, knowledge, and customer-centricity will help us become the number one cloud company in the world.

• Proven track record of stakeholder management, people development/management, resource management and prioritization, change management
• Previous management experience (desirable but not mandatory)
• Previous experience in Sales/Presales/Business Operations/Consulting (desirable)
• Excellent communication and presentation skills, conflict resolution, coaching and mentoring skills
• Positive, inspirational leadership, growth mindset
• Strong planning and organizing skills, decision making in ambiguous and challenging situations
• Strong business and work ethics
• Experience in working in multicultural environments and leading virtual teams across multiple geographies is a plus
• Proficiency/knowledge of the Oracle SaaS Solutions
• Ability to work in a team, yet independently lead the day-to-day operations of the CX team
• Strong personal drive and efficient approach to problem solving
• Ability to manage multiple tasks and apply good prioritization models
• Fluency in English
• Any additional Western Europe language skill is a plus

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sales cycle.

As part of the Oracle sales team you will direct and manage pre-sales resources throughout the sales cycle. Provides technical/functional leadership to the sales team in the development and implementation of customer applications and customer products. Participates in account planning and strategy development. May publishes technical information of specific applications and/or technical articles. Works with management to define new products. Serves as the company liaison on specific technical projects with customers.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Knowledge of software industry relating to all aspects of ebusiness solutions. Demonstrated leadership skills. Strong presentation skills. Ability to travel as needed. BA/BS degree or equivalent.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).