Purpose of Role

Calling Customers to collect cash, minimizing bad debts and ensuring contract compliance

To collect on Accounts receivables on open invoices for allocated Accounts and troubleshoot

Payment obstacle, while adhering to quality standards and interfacing with customers as required

 

Key Responsibilities

Ownership of closure of open invoices

Cash Collections for allocated regions, Accounts, Invoices

Aging Reduction

Timely Customer Response

Ownership of Timely Billing and Invoice queries or resolution of dispute

Interact with Customer in the most professional and timely manner

Escalates to Manager regarding lack of progress on collections

Creates an understanding of Customer’s Payment methods and processes

 

Entry Qualification: Graduate or higher

Experience: 2+ years as an Analyst

 

Performance Measures

Productivity

Quality

Turnaround time

Portfolio Management

Customer Account Management

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Excellent written, verbal, interpersonal, and analytical communication skills. Excellent written and verbal communication skills. Strong attention to detail. Ability to handle sensitive matters. Typically graduate or equivalent with 0 - 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.