Advanced Customer Support (ACS) is a global organization which delivers mission critical, tailored support services to our customers. Our Advanced Support Engineers provide highly proactive and preventive support with diagnostic and monitoring tools to anticipate, identify and remediate issues for all Oracle mission critical systems. We help the largest and most committed customers of Oracle utilize Oracle’s products in the best possible way. We maintain a very strong relationship with their IT staff through fast problem resolution and customized proactive services. We act as a true partner in helping them achieve their business objectives through our products and services.

Requirements

• Expert knowledge of Oracle Database, RAC and ASM
• Strong DBA skills and relevant working experience with Oracle Database 11g -19c 
• Oracle GoldenGate Skills are highly desired 
• Experience implementing high availability, Security features of Oracle Database 
• Experience with Engineered systems such as Exadata, ODA etc. is a plus 
• Sharp technical troubleshooting skills
• A good understanding of support processes 
• Ability to manage escalated technical situations & develop action plans 
• Ability to spot proactive services that benefit of customer 
• Ability to facilitate issues with Development and Support 
• Strong customer management skills and independent worker
• At least 8+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer 
• Oracle certifications will be a plus 
• Occasional travel within ASEAN region
• Proficiency in Bahasa Indonesia (written and spoken) will be an advantage. This is required to work with internal and external stakeholders, where communication is conducted mainly in Bahasa Indonesia

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.