Key Objective:

1.     Working in Solution Support Center (SSC) in Greater China to deliver pro-active and reactive technical support to customers, both onsite or at office.

2.     Developing set of standard deliverables to customers in managing and maintaining environments.

3.     Assisting customers to maximize the stability, availability and performance of their critical business systems.

4.     The job can be based in Beijing, Shanghai or Shenzhen.

 

Responsibilities:

1.     Support & Maintenance on Hyperion products suite & OBIEE (such as Hyperion Planning, HFM, Essbase, OBIEE and OAS). 

2.     Tasks ranging from troubleshooting, technical assessments, like configuration assessment, performance review and tuning, patch analysis, knowledge transfer, SR follow-up, pro-active software advice, cloning and upgrade. 

3.     Provide 24x7 emergency support services to China and Asia Pacific customers. 

4.     Working effectively and forming effective professional relationships with Oracle Technical Account Managers (TAM,) Oracle Product Support and customers, at all levels, to ensure customer satisfaction with Oracle's products and support organization. 

5.     Respond and resolve service requests within Key Performance Indicator (KPI) targets. 

6.     Develop high quality, standard deliverables and methods to promote efficient service delivery.

7.     Research and respond to technical enquiries from customers. 

8.     Maintain an up-to-date and in-depth knowledge of new products released in the market.

9.     Maintain product expertise within own area of specialization.

10.  Contribute continuous development to the team.

 

Qualifications

1.     B.A./B.S. in a technical field or equivalent experience required.

2.     At least 8 years solid, technical, and hands-on experience in Hyperion/OBIEE Support or Implementation (HFM / HP / OBIEE),

3.     The ideal candidate will have extensive knowledge in some or all of the following:

                   i.           Hyperion Planning (11.1.2.x or above)

                  ii.           Hyperion Financial Management (11.1.2.x or above)

                 iii.           Hyperion Essbase

                 iv.           Hyperion BI+

                  v.           OBIEE 

                 vi.           OAS

4.     Proficient in HP/HFM version 11.1.2.x. and above HFM includes FDM/FMDEE and interface with HP.

5.     Previous experience in installing, implementing and configuring HP/HFM/OBIEE as well as applying patches and upgrading a HP/HFM/OBIEE application.

6.     Knowledge of HP/HFM Infrastructure, Shared Services, Web UI, Workspace, FR, EPMA, WebLogic App Servers (clustered) and Oracle / Essbase DB.

7.     Fluent in English and Mandarin is essential.

8.     Candidate with fewer years of working experience will also be considered as Technical Analyst.

9.     Installation / Configuration / Administration of OBIEE/OAS components

a)     Implement OBIEE/OAS migrations across environments

b)    Applying patches to fix bugs/to upgrade new functionalities and features

c)     Understand Schedule, Maintenance and Installing of releases, Backup and Restore activities

d)    Managing the OBIEE/OAS repositories and Usage Tracking

e)     Implementation experience with high availability architecture for Hyperion/OBIEE/OBIA and scalability solutions

f)     OBIEE/OAS Environment tuning and performance monitoring and support

g)    Implementation experience with multiple authentication providers includes LDAP and AD Authentication

 

Good to have skillsets / experience on Hyperion Applications

a)     Performance tuning and application optimization by identify the bottleneck for essbase calculation scripts and HFM rules.

b)    Backup and recovery of Hyperion applications for critical incidents

c)    Assisting in creating and maintenance of interfaces to or from other financial system applications with ODI or FDMEE

 

Good to have Skillsets / Experience for OBIEE

a)     Proven experience delivering enterprise-wide BI, analytics, performance management and data warehouse solutions.

b)    Direct hands-on experience working with OBIEE, Informatica, DAC, Oracle SQL/PLSQL (development)

c)     Exposure to ODI, Informatica/DAC as part of OAS suite

d)    Exposure to OBIEE 12c administration

e)     Exposure in working in multiple DBs like Oracle, SQL Server, MySQL, Essbase etc

f)     Working knowledge of data modeling both relational and dimensional

 

PERSONAL SPECIFICATION 

1.     Proven success of working on own initiative and managing client/end users expectations

2.     Excellent verbal and written communication skills.

3.     Ability to prioritize work and estimates time for task completion.

4.     Able to multi task and handle several tasks at a given time.

5.     Solid customer facing experience.

6.     Ability to work under pressure in escalated situations.

7.     Independent working capability.

8.     Self motivated and resourceful.

9.     Team work essential.

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